How to reply to those "HELP ME" subjects?

I remember reading on here a little while ago....a member had "HELP" or "OH no!" in the subject and a mod/admin had replied with a great little analogy about how you wouldn't look "help" up in the encyclopedia when you wanted to know how to do something. or something like that. I can't remember. Any HELP would be appreciated.

Google it

I answer them mostly with the request to change the topic title and help if the posted message can be understood. Otherwise I request them to explain in detail what they want. And I give the links of FAQ, Tipps&Tricks and the rules. I guess that's the best way to answer this.

my co-admin kody once posted in our homepage message "Please use grammar and punctuation", if there would be signatures allowed I'd put this in it^^