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Mobile Users Can Not Connect to Forum

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Solved Mobile Users Can Not Connect to Forum

Post by hooptowngta on November 16th 2011, 11:27 pm

http://hooptowngtaforums.forumotion.com/

Mobile users can not access my forum.
This problem started today Wednesday November 16 at approx 10:00am.

When I try it, I am getting the error message:
Error 500
The server encountered an internal error and could not meet your request.

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Darren1 on November 16th 2011, 11:39 pm

Hi,

Is it just your site these users are experiencing this?
Also, what browser are they using, ie, the built in browser, if it is, what phone, ie, android, iphone ect.
Im using the built in Android and Im getting the blank page.

What's unusual is, that I can't replicate that error; I just get blank white pages, on all forumotion sites TT
Ill see if I can get this passed up Wink



Edit 2.50AM UK

As a temporary fix specifically for ANDROID users;
Arrow Deactivate the ability to use 'MOBILE MODE' forExclamation **all* sites*Exclamation
Access the web browser > Click the 'menu' button, then click on 'More' > Click 'Settings' > "Mobile view" Untick (leave if it is already not ticked) then hit back and reload the site.
Please note that data charges may change and may incur HIGHER charges, which is out of the ability of forumotions technical team, but to the discretion of the mobile carrier.

This works fine for me on my Incredible S and has for some time, and im willing to pay the extra charge, which is so small it's barely noticable - on my plan


Last edited by Darren1 on November 17th 2011, 3:50 am; edited 1 time in total

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Solved Re: Mobile Users Can Not Connect to Forum

Post by hooptowngta on November 16th 2011, 11:46 pm

Using a blackberry bold, torch and Samsung Galaxy Infusion.


Last edited by hooptowngta on November 16th 2011, 11:52 pm; edited 1 time in total

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Empire_1 on November 16th 2011, 11:52 pm

@hooptowngta wrote:http://hooptowngtaforums.forumotion.com/

Mobile users can not access my forum.
This problem started today Wednesday November 16 at approx 10:00am.

When I try it, I am getting the error message:
Error 500
The server encountered an internal error and could not meet your request.

Hi,

Could this be because of a CSS code or Javascript you installed?

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Solved Re: Mobile Users Can Not Connect to Forum

Post by hooptowngta on November 16th 2011, 11:56 pm

@Empire_1 wrote:
@hooptowngta wrote:http://hooptowngtaforums.forumotion.com/

Mobile users can not access my forum.
This problem started today Wednesday November 16 at approx 10:00am.

When I try it, I am getting the error message:
Error 500
The server encountered an internal error and could not meet your request.

Hi,

Could this be because of a CSS code or Javascript you installed?

It was working fine earlier this morning, and I have not made any changes to the CSS code or Javascript in a long time.

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Rum on November 17th 2011, 1:37 am

I have a Droid Incredible that just received 2 system updates. I also can no longer access my forum. Yes this started today.
I just get a white screen.

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Darren1 on November 17th 2011, 3:48 am

@Rum wrote:I have a Droid Incredible that just received 2 system updates. I also can no longer access my forum. Yes this started today.
I just get a white screen.

Incredible S Dawa

What does the screen display Error, blank page or other?

As a temporary fix specifically for ANDROID users;
Arrow Deactivate the ability to use 'MOBILE MODE' forExclamation **all* sites*Exclamation
Access the web browser > Click the 'menu' button, then click on 'More' > Click 'Settings' > "Mobile view" Untick (leave if it is already not ticked) then hit back and reload the site.
Please note that data charges may change and may incur HIGHER charges, which is out of the ability of forumotions technical team, but to the discretion of the mobile carrier.

This works fine for me on my Incredible S and has for some time, and im willing to pay the extra charge, which is so small it's barely noticable - on my plan

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Jackyboy on November 17th 2011, 5:06 am

I'm having the same problem on my HTC HD when using I.E

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Solved Re: Mobile Users Can Not Connect to Forum

Post by David2 on November 17th 2011, 10:40 am

I have the same problem on my iPhone4 using safari and Opera

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Darren1 on November 17th 2011, 10:55 am

@Jackyboy wrote:I'm having the same problem on my HTC HD when using I.E

@David2 wrote:I have the same problem on my iPhone4 using safari and Opera

Could you both please provide us with the error returned?


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Solved Re: Mobile Users Can Not Connect to Forum

Post by David2 on November 17th 2011, 11:29 am

@Darren1 wrote:
@Jackyboy wrote:I'm having the same problem on my HTC HD when using I.E

@David2 wrote:I have the same problem on my iPhone4 using safari and Opera

Could you both please provide us with the error returned?

I just get a blank page.

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Rum on November 17th 2011, 12:28 pm

Thank you Darren, Worked :wouhou:

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Solved Re: Mobile Users Can Not Connect to Forum

Post by David2 on November 17th 2011, 2:27 pm

All sites are working for me now.

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Solved Re: Mobile Users Can Not Connect to Forum

Post by hooptowngta on November 18th 2011, 6:52 am

Everything is back to normal for me, as of Thursday morning.

Thanks.

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Solved Re: Mobile Users Can Not Connect to Forum

Post by Sanket on November 18th 2011, 9:21 am

Since this thread appears to be solved, I will archive this thread.


Sanket Smile


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