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Username/email

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Solved Username/email

Post by sehabets on November 22nd 2011, 9:55 pm

http://jeanine.forumotion.com/

I have a user who is trying to register however it tells her that her name is in use & when she tries to request her password it says her email doesn't match. The username is briarwoodpups.... how can I get her signed up on our forum? Is there a way to reset her username?
She says she has not registered yet.
Thanks!

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Solved Re: Username/email

Post by Guest on November 22nd 2011, 10:42 pm

Go http://jeanine.forumotion.com/memberlist and search user by this username, briarwoodpups...

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Solved Re: Username/email

Post by sehabets on November 22nd 2011, 10:55 pm

It tells me that there is no one by that name. She doesn't show up on my lists or any searches, but it tells her she can't register.

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Solved Re: Username/email

Post by Guest on November 22nd 2011, 11:08 pm

But if he choose another username, will this work?

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Solved Re: Username/email

Post by sehabets on November 22nd 2011, 11:12 pm

I believe it tells her that the email address is already used.

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Solved Re: Username/email

Post by Guest on November 22nd 2011, 11:14 pm

@sehabets wrote:I believe it tells her that the email address is already used.
I think if you're registered with the same email on many forums, you can't anymore use this email adress. Let he tries with another email adress. Rolling Eyes

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Solved Re: Username/email

Post by SLGray on November 23rd 2011, 5:15 am

CHeck here:

Administration Panel>>Users & Usergroups>>Users>>Inactive Users


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Username/email

Post by sehabets on November 23rd 2011, 5:25 am

Thank you so much - that did it!

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Solved Re: Username/email

Post by SLGray on November 23rd 2011, 5:28 am

You are very welcome.



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Solved Re: Username/email

Post by Sanket on November 23rd 2011, 10:25 am

Since this thread appears to be solved, I will archive this thread.


Sanket Smile


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