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Friend can't log in

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Friend can't log in

Post by Shadow Wolf75 on December 5th 2011, 1:11 am

Not an admin of the forum in question, but I figured I'd post this since they were busy.

http://www.portalbreach.net/t3860-can-t-log-in-as-proxy

Portal Breach is a roleplaying forum, and Jo here can't log in as her alternate account, that has the name of Proxy. Instead she got that error message mentioned in that thread, and no matter what she does, she can't get the login to work. The admins have changed the password at least once and that didn't help. They tried logging in on that account, it worked for them but she's still having problems. I do know they just disabled the new spam protections because of this, but that didn't seem to help either.

So far she's the only user affected by this, and she can post as her character with her working account, but I'm sure she'd like the other one back.

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Re: Friend can't log in

Post by !_NICK_! on December 5th 2011, 3:09 am

Well, if your not the Admin you shouldn't be worrying about this.

What the Admins need to do is contact her though E-mail and tell her the new password they set for them. If she still can't get in make sure she's not using a proxy.

As I was just looking at this, why does she need 2 accounts?!
Why is her name Proxy?

Also, is it says
We have detected suspicious activity related to your account. To unblock it, please click here and complete the form.

Where it says to unlocked it click there to complete the form.

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Re: Friend can't log in

Post by Shadow Wolf75 on December 5th 2011, 3:19 am

I posted because one admin is in another part of the world and is sleeping, and the others have work/term papers. We'll probably get that first one in this thread when she wakes up, though.

They already sent the password and such, it still didn't work. She tried the form provided on Online Guardian and that didn't work either, apparently something on their site is broken. You'll note the admins themselves could get into the account, so we're beginning to think it's something on her computer.

And as stated earlier it's a roleplaying forum, each character you play usually has their own account. So she has that account she posted as there, and the other one that's locked for her second character, who just so happens to be named Proxy.

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Re: Friend can't log in

Post by !_NICK_! on December 5th 2011, 4:19 am

Not sure how you know this much about the Admins, but I'm not sure if I'm even allowed to help you since your not, but idk.

I wouldn't even bother messing with Online Guardian. Try it without using it, but if that's the case it's more then likely her computer.

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Re: Friend can't log in

Post by Shadow Wolf75 on December 5th 2011, 12:33 pm

We have a chat outside of the forums, most of the game's admins are in it along with a bunch of the other members and we're all friends, so that's how I know that much. We've been trying to figure this out.

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Re: Friend can't log in

Post by SLGray on December 5th 2011, 6:50 pm

Tell the administrators to check here:

Administration Panel>>Users & Usergroups>>Users>>Inactive Users


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Friend can't log in

Post by Shadow Wolf75 on December 6th 2011, 12:04 am

They did that, yesterday in fact. And just did it again now, said user isn't in there. I even asked them to check the ban list, the only users in there are the ones who are supposed to be banned. You'd think if this was malware or IP-related that both of her accounts would be affected, but only the one is.

Starting to think it may be something very weird like in this thread: http://help.forumotion.com/t99992-member-no-longer-able-to-login .

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