The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

Admin log in frustration

View previous topic View next topic Go down

Solved Admin log in frustration

Post by SexyMolicious on December 6th 2011, 12:35 am

Last night.. We set up the free forums for our company. Just a test to see how this will work for us.

We set up the admin account and went to town making the modifications to make sure it suits our needs. No issues logging in and out, all seemed well. Changed the Admin name to overlord. Same password.

This morning that same password for admin or overlord would not log in. Thinking we had forgotten the password we went through the reset password link provided to us. We reset the password and attempted to long in.

We received the message "The security 'Disallow admin to send new password' is active in Admin Panel > General Admin > Security". We came here to resolve this and had to create another account to log in because non of our names or passwords for the admin account worked. Finally get in here to ask my question to find that there is no way to reset the permission for the admin without logging in as admin. And we can not do this because we can not reset the admin without changing the permissions.

*sigh*

Someone please tell me there is a fix for this?

SexyMolicious
New Member

Posts : 8
Reputation : 1
Language : English

Back to top Go down

Solved Re: Admin log in frustration

Post by SexyMolicious on December 6th 2011, 1:52 am

Well it seems I have to Pm someone? And I need two posts to do this.. so I guess this is my second post.

SexyMolicious
New Member

Posts : 8
Reputation : 1
Language : English

Back to top Go down

Solved Re: Admin log in frustration

Post by Sanket on December 6th 2011, 5:57 am


Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

Solved Re: Admin log in frustration

Post by SexyMolicious on December 6th 2011, 6:17 am

Thank you. This was what I read on another post and the reason for my PM to you earlier today. I even included a link to this thread so you could get all the information necessary.

You have all the information needed. And my problem still exists. I await a reply in PM.

SexyMolicious
New Member

Posts : 8
Reputation : 1
Language : English

Back to top Go down

Solved Re: Admin log in frustration

Post by Sanket on December 6th 2011, 6:18 am


Yes my previous post was a reply to your PM.
Please read that tutorial Smile

Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

Solved Re: Admin log in frustration

Post by SexyMolicious on December 6th 2011, 6:21 am

I did. IT did not help. And sent you another PM.

I went through all the steps and still am unable to get into the account.

SexyMolicious
New Member

Posts : 8
Reputation : 1
Language : English

Back to top Go down

Solved Re: Admin log in frustration

Post by Sanket on December 6th 2011, 6:24 am

A new password reset was sent to the founder's email address you mentioned in the PM's.

Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

Solved Re: Admin log in frustration

Post by SexyMolicious on December 6th 2011, 6:28 am

I reformatted the information in my PM so as to provide all information.

I understand that the forums are free and that you have many people you need to help, but I think a simple reply to my pm requesting any information you still needed might have been more of a customer service than ignoring my PM and posting here.

This has been a frustrating situation for me and my company as the site is down awaiting this fix. I apologize if I seem irritated but it seems impersonal to answer a PM in an open thread.

Again.. I am very grateful for all your help and the forum community I have seen here. Just a little frustrated with the impersonal customer service.

Thank you for helping.

SexyMolicious
New Member

Posts : 8
Reputation : 1
Language : English

Back to top Go down

Solved Re: Admin log in frustration

Post by Sanket on December 6th 2011, 6:35 am

Its not impersonal. We avoid support via PM's because then other members won't be able to refer to your problems & the solution we posted. Hence, i posted here. If you consider it impersonal, i have nothing more to say.

Is this solved?

Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

Solved Re: Admin log in frustration

Post by SexyMolicious on December 6th 2011, 6:39 am

The matter is solved.


SexyMolicious
New Member

Posts : 8
Reputation : 1
Language : English

Back to top Go down

Solved Re: Admin log in frustration

Post by Sanket on December 6th 2011, 6:41 am

Topic Solved & Locked

Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum