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Member Can Not Log In

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Solved Member Can Not Log In

Post by SLGray on December 23rd 2011, 5:26 am

I have a member who is having trouble logging in. I have check, and her account is activated. It is not in the inactive users list. I have tried using her log in info, and I was able to log in. I also change her password, it did not worked. I deleted her account, and she created a new one. This also did not worked. I told her to use this: http://anonymouse.org ? She said that her PC would not let her use it? Her is email address ends with @gmail.com. Could it be the email address?


Last edited by slg on January 1st 2012, 8:55 pm; edited 1 time in total
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Solved Re: Member Can Not Log In

Post by FL.ux on December 23rd 2011, 5:34 am

maybe.. tell her to create using yahoo!mail
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Solved Re: Member Can Not Log In

Post by SLGray on December 23rd 2011, 10:06 am

I am waiting for her to reply to my email. I will edit this post when she replies.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Member Can Not Log In

Post by Guest on December 23rd 2011, 3:09 pm

Hmm, if account is activated and you can login may be not because e-mail adress 80%. Let me a little time to think which can be the problem. Smile

Edit: the possible solutions:
http://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

Hello

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Solved Re: Member Can Not Log In

Post by Nera. on December 23rd 2011, 3:18 pm

I have tried using her log in info, and I was able to log in.

Maybe she is simply typing wrongly, with caps or else loul
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Solved Re: Member Can Not Log In

Post by APE on December 23rd 2011, 5:17 pm

Modem & IP Address Reset's
This may help your member.

Reset Steps:
Most I.P.S hosts let you reset your IP Address and the servers they are on.

To reset your Ip addres & Modem please follow the steps below.

Step 1
switch off your modem at the wall.
switch off your computer / Laptop and leave for 15 to 20 sec's

once you have left your power off this should reset your modem and if you have a rolling ip address this should also be reset.

switch your modem on first & give it time to boot up then switch on your computer / Laptop
once you have done the first step the next is the settings on your laptop / computer.

Step 2
clear your computer of old log files.
If your computers windows XP, vista, or windows 7,

Click the start menu,
All Programs,
Accessories,
System Tools,
Disk cleanup,

You should see a set of boxes that can be ticked, Click the boxes one by one untill they are all ticked.


NOTE:
On XP there is a tick box with System Restore files next to it this should NOT be ticked or you will loose your restore files and you will have problems rolling back your computer at a later date.

once this step has been done ask your member to try to get on your site again


Hope this was of some help
santa Merry Christmas & A Happy New Year rendeer

Written by Ape
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Solved Re: Member Can Not Log In

Post by SLGray on December 23rd 2011, 5:56 pm

I will send her all this information.

Edit: I am just waiting for her to reply to my last email.
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Solved Re: Member Can Not Log In

Post by APE on December 27th 2011, 3:23 pm

slg wrote:I will send her all this information.

Edit: I am just waiting for her to reply to my last email.

any news on if she got in ??
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Solved Re: Member Can Not Log In

Post by SLGray on December 27th 2011, 9:03 pm

She still has not replied to my last email.


When your topic has been solved, ensure you mark the topic solved.
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Solved Re: Member Can Not Log In

Post by SLGray on January 1st 2012, 8:52 pm

The issue has been solved.

I had to set up an account for her to log in.


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Never post your email in public.

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Solved Re: Member Can Not Log In

Post by APE on January 1st 2012, 9:46 pm

slg wrote:The issue has been solved.

I had to set up an account for her to log in.

Glad your member has now got in Wink

~Ape~ Neutral
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Solved Re: Member Can Not Log In

Post by Sanket on January 1st 2012, 9:47 pm

Topic Solved & Locked
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