Member affected unable to log in
2 posters
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Member affected unable to log in
Hi all,
I have some question.
I have 2 regular members who have email me about their account unable to log in.
When they tried to log in, this message will show.
"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."
They did click on the link to unblock but they are still unable to log in with the same message "We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."
And it the 3rd days now and they still have no access to their account.
Can anyone advise what i can do?
I have some question.
I have 2 regular members who have email me about their account unable to log in.
When they tried to log in, this message will show.
"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."
They did click on the link to unblock but they are still unable to log in with the same message "We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."
And it the 3rd days now and they still have no access to their account.
Can anyone advise what i can do?
carpalace- Forumember
- Posts : 103
Reputation : 0
Language : english
Re: Member affected unable to log in
Hi,
So, when the user logins in he gets the error message, then fill in the forum, attempt to log in, get the error message again. Is that correct?
In any situation, this appears like something the the techs/devs will have to assist in.
So, when the user logins in he gets the error message, then fill in the forum, attempt to log in, get the error message again. Is that correct?
In any situation, this appears like something the the techs/devs will have to assist in.
Darren1- Helper
- Posts : 11853
Reputation : 566
Language : English
Re: Member affected unable to log in
Yes, Darren1....correct...that is what is happening.
Who should i contact?
Who should i contact?
carpalace- Forumember
- Posts : 103
Reputation : 0
Language : english
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