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Member affected unable to log in

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Member affected unable to log in

Post by carpalace on December 30th 2011, 6:19 pm

Hi all,

I have some question.

I have 2 regular members who have email me about their account unable to log in.

When they tried to log in, this message will show.

"We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."

They did click on the link to unblock but they are still unable to log in with the same message "We have detected suspicious activity related to your account. To unblock it, please click here and complete the form."

And it the 3rd days now and they still have no access to their account.

Can anyone advise what i can do?

carpalace
Forumember

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Re: Member affected unable to log in

Post by Darren1 on December 30th 2011, 6:22 pm

Hi,

So, when the user logins in he gets the error message, then fill in the forum, attempt to log in, get the error message again. Is that correct?

In any situation, this appears like something the the techs/devs will have to assist in.

Darren1
Helper
Helper

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Re: Member affected unable to log in

Post by carpalace on December 30th 2011, 6:26 pm

Yes, Darren1....correct...that is what is happening.

Who should i contact?

carpalace
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