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Problems extending domain

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In progress Problems extending domain

Post by Caroline on January 6th 2012, 11:07 am

I'm having big problems with extending my domain.

The domain was expired yesterday and when I extend it on the panel, I saw we get it for free 'due tot the
activity on the board'.
So yeahhhh, great!

However, a few hours later, I received an e-mail:

Domain refused
Your application for the domain pspdreamland.com unfortunately refused. This was done for the following reason:
The Forum and / or the domain name in violation of our Terms of Use.

I went to the Dutch board from 'actieforum' (we are a Dutch forum) and asked what the problem was, because we have been around 2 years without any problems.
But no answer at all Crying or Very sad

Then I decided to buy credits, because I was afraid that the domain name otherwise would be gone.
So I bought 2000 credits but when I try to buy the domain, it is not possible.

Again asked on the Dutch support board for help, but still nothing.

So *please please please* can you help me?

Over 100 members now see that the board is probably closed and I run out of ideas what I can do to extend the domain.

Hope you can help me.

Please forgive my English, it is not my first language.

Thank you very much in advance,

Caroline
pspdreamland.com



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In progress Re: Problems extending domain

Post by Sanket on January 6th 2012, 11:52 am

The reason is already mentioned. Looking at your domain name, what did your forum contain psp hacks?

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In progress Re: Problems extending domain

Post by Caroline on January 6th 2012, 12:09 pm

We are a Paint Shop Pro forum and we follow the copyright rules, so everything is according the rules. No hacks or illegal stuff at all.

The specific reason isn't mentioned, it only says 'violation terms of use', but not what violations and I can't think of any we are violating.

Last year there wasn't any problem and I never received an e-mail of any problem or complaint.

So I don't know what is going on and how to fix it Crying or Very sad

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In progress Re: Problems extending domain

Post by Sanket on January 6th 2012, 12:15 pm

pspdreamland.com

That site is opening for me. Why do you think its refused?

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In progress Re: Problems extending domain

Post by Caroline on January 6th 2012, 12:22 pm

Yesterday it wasn't opening and and I got the e-mail from www.actieforum.com that the domain was refused because of the violation of terms of use.

I didn't get an email that it was extended, only that it was refused and when I go to godaddy.com it also says 'expire 6 jan '12'.

Thank you for helping out Sanket, because I'm so lost and don't know what to do.

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In progress Re: Problems extending domain

Post by Sanket on January 6th 2012, 12:24 pm

I am not really sure, if i will get any information on this matter. But, i will forward your problem.

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In progress Re: Problems extending domain

Post by Caroline on January 6th 2012, 12:26 pm

Thank you very much! That is much appreciated thumright

Hope to hear from you soon.

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In progress Re: Problems extending domain

Post by Sanket on January 7th 2012, 1:48 pm

http://www.pspdreamland.com/f11-ero-lessen

This was supposed to be the problem thing. I can't see it though.

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In progress Re: Problems extending domain

Post by Caroline on January 7th 2012, 2:31 pm

Thank you Sanket! Now we know what the problem is, we can fix it.
It aren't really erotic lessons, it is slightly (very slightly) erotic, but no problem. I will remove those.

When they are removed (it will be done in an hour) how can I ask for extendig the domain?
As up today, we lost the name, so we very much want it back as soon as possible.

Thank you for alle your help!

Caroline


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In progress Re: Problems extending domain

Post by Caroline on January 7th 2012, 3:05 pm

All is fixed. The category is removed from the board.

Hope we can ask soon for extending the domain and to hear how we can do this now.

Caroline

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In progress Re: Problems extending domain

Post by Sanket on January 7th 2012, 4:01 pm

Sorry, but nothing can be done from here. You can try booking it through the admin panel.

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In progress Re: Problems extending domain

Post by Caroline on January 7th 2012, 4:07 pm

Must I do something different for this? Because the normal way (spending credits) is not possible:
I go to 'spend credits'
then 'domain'
'spend credits' again

and then i'm rederected again to spend credits.

So it is not possible through the admin panel, at least, not the usual way.

Can I do something else?

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In progress Re: Problems extending domain

Post by Sanket on January 7th 2012, 4:10 pm

I can't really say, because we never book domain names here. You can try booking the domain name after a while. If it does not work tomorrow, we will see what to do next.

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In progress Re: Problems extending domain

Post by Caroline on January 7th 2012, 4:15 pm

Oké, thank you Sanket, we will wait until tomorrow.

We are just afraid that the domain name will be gone and at this moment I get the message 'is pending' , so I'm hoping
to keep it.
That's why I want to fix it as soon as possible.

I think the admin panel doesn't work at this point, because I extended the domain already last thursday (and was refused), so this possibility is no longer available.

But I try to be patience and wait till tomorrow Wink

Thank you for your help.

Caroline

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In progress Re: Problems extending domain

Post by Caroline on January 8th 2012, 12:57 pm

Hello Sanket,

Unfortunately, the domain name still does not work and I have no option in the admin panel to extend it.
I think because I already extended it last thursday.

I have no idea how to fix it:
Does this go automatically or is there someone who first wants to inspect the board?
Is there someone I should approach and say that the reason for rejecting the domain is resolved?

Thank you in advance
Caroline

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In progress Re: Problems extending domain

Post by Sanket on January 8th 2012, 7:57 pm

I have already asked, whether it will be available or not. I will let you know, once i get a response.

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In progress Re: Problems extending domain

Post by Caroline on January 8th 2012, 9:25 pm

Oké, thank you Sanket for asking and for all your help.

Caroline



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In progress Re: Problems extending domain

Post by Sanket on January 9th 2012, 6:37 pm

@The Godfather wrote:The category is now empty but it remains still in the index, with the same title. Thumb down

Why did you not remove it all? Shocked

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In progress Re: Problems extending domain

Post by Caroline on January 9th 2012, 7:10 pm

@Sanket wrote:
@The Godfather wrote:The category is now empty but it remains still in the index, with the same title. Thumb down

Why did you not remove it all? Shocked

Huh? Shocked I removed it all, not only the topics, but the whole category.
And I can't see it anymore in the index, I removed it all on saturday as soon as I heard that was the problem.

I don't understand this, because I can't see it anymore. Really I don't Confused



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In progress Re: Problems extending domain

Post by pepim on January 9th 2012, 7:12 pm

I just removed it Caroline, as soon as I had read here and yes there was a category, we overlooked that I think Embarassed

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In progress Re: Problems extending domain

Post by Caroline on January 9th 2012, 7:16 pm

Owww I'm so sorry... just spoke to my colleague and she says there was something still on the board.
I was so sure I removed it all, but I forgot 1 thing, it was only the name and nothing in it.

So totally my mistake, I apologize Embarassed
This was not deliberately.

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In progress Re: Problems extending domain

Post by Sanket on January 9th 2012, 7:22 pm

Try to see if you can book it via the admin panel after making sure you have no objectionable content anymore on your forum.

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In progress Re: Problems extending domain

Post by Caroline on January 9th 2012, 7:27 pm

I've tried Sanket, but it doesn't work Crying or Very sad

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In progress Re: Problems extending domain

Post by Sanket on January 9th 2012, 7:31 pm

Are you sure, this time there is no objectionable content? Please please make sure.

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In progress Re: Problems extending domain

Post by Caroline on January 9th 2012, 7:39 pm

Me and my colleague checked the whole board twice, we can't find anything anymore.
We removed it, didn't put it in the basket, but removed it.

I hardly dare to say because of my stupid mistake, but I'm sure nothing is on it anymore.


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In progress Re: Problems extending domain

Post by Sanket on January 9th 2012, 9:01 pm

I will ask him again. Hope it will be fine.

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In progress Re: Problems extending domain

Post by Caroline on January 9th 2012, 9:04 pm

Thank you very much Sanket and I'm so sorry for the inconvenience.

Caroline
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In progress Re: Problems extending domain

Post by Caroline on January 11th 2012, 10:42 pm

Sanket, may I ask if anything is known, and / or perhaps something else I can do?

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In progress Re: Problems extending domain

Post by Sanket on January 12th 2012, 8:39 am

I have not yet heard back.

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In progress Re: Problems extending domain

Post by Caroline on January 12th 2012, 10:44 am

Crying or Very sad Hopefully he soon has the time for it, because a lot of strange things happen now on the board.
Some things, such as URLs in automatic mails still refer to the domain name (that can't be reached) and a new moderator can't be made full moderator in the admin panel Confused So it's a bit of a mess now.

At first when I tried to extend the domain a week ago, I got the message it was free because of the activity on the board, but because of the problems, we decided to buy the credits (I think that was last saturday). So if we have to pay for it now with credits, it is no problem at all, because we already bought them.

Hope to hear good news from you soon.
(it's our second year birthday so that would be a great present Very Happy Wink )

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