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Can't get on admin panel

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Solved Can't get on admin panel

Post by Brianman908 on February 5th 2012, 8:59 pm

First topic message reminder :

Every time I try, it takes me to adfly

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 7th 2012, 9:36 pm

@MrMario wrote:Asking questions is helping. Its helping the support team know what going on so that we can narrow things down and see whats wrong and fix it.

I've answered all your questions and explained to the best of my knowledge what is happening. I really need an answer from someone.

I'll explain it again, what I believe is happening. For whatever reason, when I try to log in to my founder account, I am redirected to the page I posted the screenshot of. When I click skip ad, instead of logging me in, it takes me back to my home page of my forum. When I log in with an extra account I made, a normal member account, it doesn't do that. I have it set to where in order to access the admin panel, we have to confirm our password. So, if any of the admins try to get on the admin panel, they have to re-enter their password to get on. Well, when I am logged in to my administrator account, and I click admin panel, once I enter my password and hit log in or enter, it takes me to the ad.fly page. When I click skip ad, it takes me back to my home page.

EDIT: What's really annoying is the fact that I've been on here for hours and am just now getting a response. I want to get this fixed ASAP. I don't want to have to wait another day

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Solved Re: Can't get on admin panel

Post by MrMario on February 7th 2012, 10:32 pm

Brianman908 I should also note that since Forumotion is a French company they are offline till tomorrow. No one right now can fix this since other then Leeloo can forward your answer to the tech team. Your patience is needed.
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Solved Re: Can't get on admin panel

Post by Brianman908 on February 7th 2012, 11:57 pm

@MrMario wrote:Brianman908 I should also note that since Forumotion is a French company they are offline till tomorrow. No one right now can fix this since other then Leeloo can forward your answer to the tech team. Your patience is needed.

That's the problem. I won't be able to be on here tomorrow. I've spent several hours on here today, willing to put the time aside to work on this. No one has answered me all day. Now you're telling me they won't be back on til tomorrow. This is ridiculous. I need to be able to get on my admin panel ASAP. I can't even put my forum under construction if I needed to until this is fixed

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Solved Re: Can't get on admin panel

Post by MrMario on February 8th 2012, 12:31 am

I understand that and I'm sorry. If I could do something to fix it I would, but since its the middle of the night in France, not much can be done till tomorrow.
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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 12:47 am

@MrMario wrote:I understand that and I'm sorry. If I could do something to fix it I would, but since its the middle of the night in France, not much can be done till tomorrow.

Well by the time I'll be able to be on tommorrow it'll be the middle of the night in France again. Why was no one on today?


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Solved Re: Can't get on admin panel

Post by MrMario on February 8th 2012, 1:57 am

Leeloo was online today, so was The Godfather. Shocked
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Solved Re: Can't get on admin panel

Post by tropicalfishni on February 8th 2012, 2:02 am

im having same issues

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 2:15 am

@tropicalfishni wrote:im having same issues

Really? Is it taking you to ad.fly?

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 2:17 am

@MrMario wrote:Leeloo was online today, so was The Godfather. Shocked
But neither of them responded to me


Last edited by Brianman908 on February 8th 2012, 2:21 am; edited 1 time in total

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Solved Re: Can't get on admin panel

Post by ProphecyCSS on February 8th 2012, 2:17 am

can you link me to your site?

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 2:20 am

@ProphecyCSS wrote:can you link me to your site?

http://www.our4tnz.com/

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Solved Re: Can't get on admin panel

Post by ProphecyCSS on February 8th 2012, 2:38 am

when your redirected to ad.fly does it say url shortner? or something close to that?

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 2:58 am

@ProphecyCSS wrote:when your redirected to ad.fly does it say url shortner? or something close to that?

Yes, it says it's a url shortening service. I posted a screenshot of the page it takes me to

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Solved Re: Can't get on admin panel

Post by ProphecyCSS on February 8th 2012, 3:16 am

Whats your first url before you got this one? and is everyone experiencing the same problem that is an admin on your forum?

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 3:26 am

@ProphecyCSS wrote:Whats your first url before you got this one? and is everyone experiencing the same problem that is an admin on your forum?

our4tnz.forumotion.com

No, the other administrators say they can't even see the admin panel or even moderate the forum. I am the founder of the forum

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Solved Re: Can't get on admin panel

Post by ProphecyCSS on February 8th 2012, 3:33 am

Sounds like a forum problem that needs to be fixed or you have to make a new account

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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 3:39 am

@ProphecyCSS wrote:Sounds like a forum problem that needs to be fixed or you have to make a new account

I have another account, but it's not an admin account.

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Solved Re: Can't get on admin panel

Post by ProphecyCSS on February 8th 2012, 4:04 am

Mb new forum i was thinking of another post while typing this one

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Solved Re: Can't get on admin panel

Post by Shadow on February 8th 2012, 10:08 am

@Brianman908 wrote:
@MrMario wrote:Leeloo was online today, so was The Godfather. Shocked
But neither of them responded to me

Yes I did, and I also waited for an answer Sad

As Mario said, when you can be online, it's the middle of night in France...

We are actually doing a technical check on your forum to try to solve your issue.

Thanks for your patience Wink
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Solved Re: Can't get on admin panel

Post by Shadow on February 8th 2012, 10:10 am

@tropicalfishni wrote:im having same issues

Hello,

Have you exactly the same issue ? Please try to be more explicit Smile
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Solved Re: Can't get on admin panel

Post by The Godfather on February 8th 2012, 10:18 am

Hello,

@Brianman908 wrote:I have also asked this question on yahoo answers and someone said that we were hacked, but I thought it was impossible to hack forumotion sites? I haven't given anyone my password, and I'm sure NYX or my other admin hasn't either.

completely unrelated to a hack! no need to panic for nothing... it's like in the past, as soon as a person did not understand a phenomenon, he said it was black magic ... Mr. Green

@Brianman908 wrote:This is the third day in a row that I haven't been able to get on my admin panel. I can't even log in. Please, someone just help us fix this. We really need it to be fixed ASAP. We can't wait for days

I understand you quite, but be understanding also on your side Wink
to help you, we should be able to reproduce the problem on our side. Unfortunately, you are currently the only one having this trouble and we do not even have to reproduce it on your forum even using your account! then you will understand that it takes time to solve a problem that does not exist for us ... :/

However, I noticed that you allow html on all your forum which can help to inject code! I disabled the html on the forum, but since i don't have the problem, i do not know if it's just that. can you see now if it continues on your side after you empty your cache and cookies?

otherwise, our technical diagnostic continues and we will not let you fall. just help us with patience and organization Wink
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Solved Re: Can't get on admin panel

Post by Shadow on February 8th 2012, 2:27 pm

Well, a maintenance has just been operated. Wink

You can normally access to your admin panel now, but as you are the only one to have this issue, we're waiting for your confirmation.

Please let us know and don't forget to clean your cache and cookies before trying.

Thanks Very Happy
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Solved Re: Can't get on admin panel

Post by Brianman908 on February 8th 2012, 3:30 pm

It is now letting me on the admin panel. I didn't clear my cookies though. I also don't know if my other admns can now administrate the forum or not. I am going to disable the having to confirm our passwords to get on the admin panel for now. IDK if the problem is completely solved yet, so please don't lock this topic yet

Edit: Should I disable html? How could I do that?

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Solved Re: Can't get on admin panel

Post by MrMario on February 8th 2012, 8:23 pm

You must have something wrong with your HTML somewhere.
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Solved Re: Can't get on admin panel

Post by Brianman908 on February 9th 2012, 2:42 am

@MrMario wrote:You must have something wrong with your HTML somewhere.

So how could I disable html?

We have added one html page to the forum, but it's just an arcade page with a bunch of flash games

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Solved Re: Can't get on admin panel

Post by Shadow on February 9th 2012, 9:44 am

Hello Hello

So now you don't see the adf.ly page when you try to access to your admin panel ?


No help without your forum url
No support via private message


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Solved Re: Can't get on admin panel

Post by Brianman908 on February 9th 2012, 7:22 pm

Leeloo wrote:Hello Hello

So now you don't see the adf.ly page when you try to access to your admin panel ?

Nope, and my other admins say it's working for them as well. Whatever you guys did seems to have fixed it. I just wish I knew what caused it in the first place so that I could make sure it doesn't happen again

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Solved Re: Can't get on admin panel

Post by MrMario on February 9th 2012, 9:54 pm

Godfather did say he disabled HTML on your forum. This could be the reason.
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Solved Re: Can't get on admin panel

Post by Shadow on February 10th 2012, 10:48 am

Hello,

I'm glad your problem's solved. Smile

In fact, the security system has blacklisted your email address and your IP address because of activities on web and forums a little bit suspicious.
Nothing really serious and it could be several kind of normal activities like using scripts, etc... But the system has wrongly recognized you as a spammer.

This security system is in place in order to provide an optimal protection to your forum.
Anyway, now you're removed from this blacklist. Very Happy

Then, as Mario and The Godfather said, you should be careful with the html code allowed in all your forum. For security reasons, The Godfather has disabled it.

Thanks ! Wink
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Solved Re: Can't get on admin panel

Post by Brianman908 on February 10th 2012, 7:52 pm

Leeloo wrote:Hello,

I'm glad your problem's solved. Smile

In fact, the security system has blacklisted your email address and your IP address because of activities on web and forums a little bit suspicious.
Nothing really serious and it could be several kind of normal activities like using scripts, etc... But the system has wrongly recognized you as a spammer.

This security system is in place in order to provide an optimal protection to your forum.
Anyway, now you're removed from this blacklist. Very Happy

Then, as Mario and The Godfather said, you should be careful with the html code allowed in all your forum. For security reasons, The Godfather has disabled it.

Thanks ! Wink

Okay, so now I have a few questions.

What does it mean that I was blacklisted? Is it good now that I have been removed from that? And does this mean I can't add html pages to my forum now since he disabled it?

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