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Members Can't Log In

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Solved Members Can't Log In

Post by Glazella on February 18th 2012, 8:47 am

Hello! This week some of my members told me that they weren't able to log in at our forum anymore. This happened before but that person got in after a day while others in some hours. Now I'm, encountering the same problems again. Worst case scenario already happened. 2 of the members made new accounts where they can log in so I erased their old accounts. Now one of them is having problems about logging in again. What should I do?

FORUM: http://jiyeonworldwide.forumtl.com/

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Solved Re: Members Can't Log In

Post by Sanket on February 18th 2012, 9:04 am

What is the problem exactly, what error do they get?

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Solved Re: Members Can't Log In

Post by Glazella on February 18th 2012, 10:55 am

This: "you entered invalid username or password". I just got another complaint right now Sad I told them to check their log in details and they did but they failed logging in and what's more painful is they are my staffs Sad

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Solved Re: Members Can't Log In

Post by Sanket on February 18th 2012, 11:00 am

Try changing their passwords & ask them to check if they are able to login.

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Solved Re: Members Can't Log In

Post by Glazella on February 18th 2012, 11:36 am

I just received another again Sad This is happening to almost all my staffs. Okay I'll follow your tip Smile

Glazella
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Solved Re: Members Can't Log In

Post by Glazella on February 18th 2012, 2:32 pm

Sanket, still they can't log in. They are members who are new staffs Sad We have something important to do but still they can't log in Sad

I think I'm having the same problem like this: http://help.forumotion.com/t99992-member-no-longer-able-to-login

Glazella
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Solved Re: Members Can't Log In

Post by Sanket on February 18th 2012, 5:32 pm

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

That problem is difficult. Give me a username & password to check. Make sure you have changed the password.

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Solved Re: Members Can't Log In

Post by Glazella on February 19th 2012, 5:17 am

Okay. Try this:

Username: Glazella
PW: pjy1234

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Solved Re: Members Can't Log In

Post by Sanket on February 19th 2012, 5:31 am

I was able to login, without any problem.

Now ask the user to sign in with these details.

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Solved Re: Members Can't Log In

Post by Glazella on February 20th 2012, 11:07 am

My staffs were able to log in now. Thank you ^^

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Solved Re: Members Can't Log In

Post by Sanket on February 20th 2012, 1:28 pm

Topic Solved & Locked

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