The forum of the forums
Welcome to the Official Support Forum of Forumotion!

To take full advantage of everything offered by our forum, please log in if you are already a member, or join our community if you've not yet.



Create a free forum like this one.

User can't login tells her incorrect log in details. Solved.

View previous topic View next topic Go down

Solved User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on March 2nd 2012, 4:16 pm

I have one user who is trying to log into my forum. She says the following.

When I first go to the site, it looks normal. I click 'log in' & put in my info. Click enter & it then tells me I cannot comment on any subjects & incorrect log in details.

My forum is
http://ts3cc.canadian-forum.com/

We have tried everything on our end. We have just moved from another forum and she had the same problem start up one day there after being able to log in with no problems for months.

Thank you in advance for your help.

MerryWiddow



Last edited by MerryWiddow on March 4th 2012, 2:06 am; edited 1 time in total

MerryWiddow
New Member

Female Posts : 8
Reputation : 1
Language : English

http://ts3cc.canadian-forum.com/

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by Guest on March 2nd 2012, 4:34 pm

Hi!

Try this.

Go to Administration Panel => Users & Groups => Users => Inactive Users => Select user & click Activate. Wink

Guest
Guest


Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on March 2nd 2012, 5:34 pm

She is already activated.

MerryWiddow
New Member

Female Posts : 8
Reputation : 1
Language : English

http://ts3cc.canadian-forum.com/

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by Sanket on March 2nd 2012, 5:37 pm

Change the password for the account & you try to sign in with the details, see if it happens for you too.

Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on March 2nd 2012, 6:03 pm

No it doesn't. I can log in as her and it appears that I can post.

MerryWiddow
New Member

Female Posts : 8
Reputation : 1
Language : English

http://ts3cc.canadian-forum.com/

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by Sanket on March 2nd 2012, 6:07 pm

So ask her to fill in the details correctly. If it still happens, Please ask her to take a screenshot of the error she receives.

Sanket
ForumGuru

Male Posts : 48766
Reputation : 2819
Language : English
Location : Mumbai

http://webartzforum.com

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on March 2nd 2012, 6:11 pm

Okay will do.

MerryWiddow
New Member

Female Posts : 8
Reputation : 1
Language : English

http://ts3cc.canadian-forum.com/

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on March 4th 2012, 2:05 am

Seems changing her password has helped her. She was able to sign in. Thank you for your help.

MerryWiddow
New Member

Female Posts : 8
Reputation : 1
Language : English

http://ts3cc.canadian-forum.com/

Back to top Go down

Solved Re: User can't login tells her incorrect log in details. Solved.

Post by SLGray on March 4th 2012, 2:46 am

@MerryWiddow wrote:Seems changing her password has helped her. She was able to sign in. Thank you for your help.

Topic Solved & Locked




When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
Administrator
Administrator

Male Posts : 35666
Reputation : 2375
Language : English
Location : United States

http://fmthemes.forumotion.com/

Back to top Go down

View previous topic View next topic Back to top


 
Permissions in this forum:
You cannot reply to topics in this forum