User can't login tells her incorrect log in details. Solved.

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Solved User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on Fri 2 Mar - 17:16

I have one user who is trying to log into my forum. She says the following.

When I first go to the site, it looks normal. I click 'log in' & put in my info. Click enter & it then tells me I cannot comment on any subjects & incorrect log in details.

My forum is
http://ts3cc.canadian-forum.com/

We have tried everything on our end. We have just moved from another forum and she had the same problem start up one day there after being able to log in with no problems for months.

Thank you in advance for your help.

MerryWiddow



Last edited by MerryWiddow on Sun 4 Mar - 3:06; edited 1 time in total

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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by Guest on Fri 2 Mar - 17:34

Hi!

Try this.

Go to Administration Panel => Users & Groups => Users => Inactive Users => Select user & click Activate. Wink

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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on Fri 2 Mar - 18:34

She is already activated.

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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by Sanket on Fri 2 Mar - 18:37

Change the password for the account & you try to sign in with the details, see if it happens for you too.
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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on Fri 2 Mar - 19:03

No it doesn't. I can log in as her and it appears that I can post.

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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by Sanket on Fri 2 Mar - 19:07

So ask her to fill in the details correctly. If it still happens, Please ask her to take a screenshot of the error she receives.
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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on Fri 2 Mar - 19:11

Okay will do.

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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by MerryWiddow on Sun 4 Mar - 3:05

Seems changing her password has helped her. She was able to sign in. Thank you for your help.

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Solved Re: User can't login tells her incorrect log in details. Solved.

Post by SLGray on Sun 4 Mar - 3:46

@MerryWiddow wrote:Seems changing her password has helped her. She was able to sign in. Thank you for your help.

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