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Domain name issue customdomain.com works but www.customdomain.com = forummotion search for www.customdomain.com

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Domain name issue customdomain.com works but www.customdomain.com = forummotion search for www.customdomain.com Empty Domain name issue customdomain.com works but www.customdomain.com = forummotion search for www.customdomain.com

Post by mjl09 March 15th 2012, 9:14 pm

The forum http://teamatr.forumactif.com/ originally had the custom domain name www.agencetoutrisques.com purchased through forum motion. The domain expired and no help could be got through forum motion to renew the domain. As a result the domain was aquired outside of forum motion through godaddy auctions when it came up.

The settings have been made to redirect agencetoutrisques.com to the forum address teamatr.forumactif.com at godaddy.

When http://agencetoutrisques.com is the address gone to it directs to http://teamatr.forumactif.com/ fine

However when http://www.agencetoutrisques.com is the address used the result is a forum motion search page
Domain name issue customdomain.com works but www.customdomain.com = forummotion search for www.customdomain.com Image211

Can someone please fix this ?




Domain name issue customdomain.com works but www.customdomain.com = forummotion search for www.customdomain.com Image210


Last edited by mjl09 on March 15th 2012, 9:15 pm; edited 1 time in total (Reason for editing : language tidy up)
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Post by Shadow March 16th 2012, 12:27 pm

Hello !

You said that you have purchased this domain name with GoDaddy after its expiry ?
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Post by mjl09 March 16th 2012, 12:36 pm

The registration of the domain initally expired around june 2011. Within 1 to 2 months it was listed on the godaddy auctions http://auctions.godaddy.com where i won it at auction on 30/7/2011

Attempts to get help to reclaim the domain through forum motion at the time were not met with any help
https://help.forumotion.com/t92268-domain-name-expired-no-access-to-founder-account

In order to keep the domain name - winning the auction was the only choice available.



Last edited by mjl09 on March 16th 2012, 12:47 pm; edited 2 times in total (Reason for editing : More detailed info)
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Post by Shadow March 16th 2012, 4:15 pm

OK thank you Very Happy

But now it's became an external domain name. As Forumotion doesn't have hand on it anymore, we can't manage your CNAME, you're the one who can do that.

Are you sure to have well configured your CNAME ?

Take a look at this : https://help.forumotion.com/t7021-redirect-an-extern-domain-name-that-you-own-to-your-board
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