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New Users (registration)

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Solved New Users (registration)

Post by rimzie on March 20th 2012, 2:10 pm

New Users are unable to register for some reason...
They choose their user name, enter a password, then it says "confirm password" which as been done...Then takes you back to the screen again to enter it all again?
Why is this happening? I have bought a Domain name today (this morning) would this have an effect.?? PLEASE HELP

http://yellowbadgesuburban.forumotion.co.uk/login


Last edited by rimzie on March 20th 2012, 2:11 pm; edited 1 time in total (Reason for editing : spelling mistake)

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Solved Re: New Users (registration)

Post by Leviosa on March 20th 2012, 2:15 pm

Hello ! Very Happy

I've just tried and created an account without any problem.

What is the error they get exactly ? I need a screenshot, if possible.


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Solved Re: New Users (registration)

Post by Guest on March 20th 2012, 3:25 pm

Hi!

Would this tutorial helps you: http://help.forumotion.com/t35100-how-to-unlock-your-forum
Read the tutorial, then also check the Inactive users from Users. Wink

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Solved Re: New Users (registration)

Post by rimzie on March 21st 2012, 11:02 am

No user account as been created? @Leeloo ?

Steps as follows.

1) Register
2) agree terms and conditions
3) enter user name, email, password,
4) confirm password)

5) (where the eror occurs) it takes u back to number 3..and makes you do it again....me (admin) does not get any new members inactive users ?

Thanks for the turital, ihave checked all this and everything is in place as it should be? please try and create account and you can see what i mean?
Thanks for replys

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Solved Re: New Users (registration)

Post by Leviosa on March 21st 2012, 11:50 am

Hello,

Yes i've done the registration process and didn't found the error you reported.
I've created an account and then i deleted it that's why you didn't seen it.

I tried another time so that you can see that it works fine.

How many users have reported this issue with your forum ?





No help without your forum url
No support via private message



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Solved Re: New Users (registration)

Post by rimzie on March 21st 2012, 11:53 am

Leeloo wrote:Hello,

Yes i've done the registration process and didn't found the error you reported.
I've created an account and then i deleted it that's why you didn't seen it.

I tried another time so that you can see that it works fine.

How many users have reported this issue with your forum ?





All working fine now
Thanks so much for your help

Please close /lock

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Solved Re: New Users (registration)

Post by Leviosa on March 21st 2012, 12:02 pm

Topic Solved & Locked

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