Registration email error "Sorry, but this e-mail address is invalid"
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Registration email error "Sorry, but this e-mail address is invalid"
I've just kicked off a board and have started testing with a couple of people before I roll it out to the club that will be using it. The very first external test user trying to create an account on the board encountered a problem with his email address. I put in one of my spare emails just to make sure I didn't have a setup issue and it took that ok. When I go to change it, I get the same message my test user got, "Sorry, but this e-mail address is invalid".
I did a search of the forum archives and there was a thread on this from Feb 17th 2012 by aowlthd that is now locked, otherwise I would have posted to it. aowlthd posted that he couldn't get a email address ending in .NET to work.
Unfortunately where I live, the bulk of the email addresses are <name>@sasktel.net as that is the provincial telecommunications provider and the dominant player in terms of email addresses. Can you please check to see if there is a problem with .net email addresses on your spam appliance? If there is, I may have to drop this board and go to some other solution as I can't asked 80% of my club members to create new email addresses and that percentage is the people who have a <name>@sasktel.net email address.
I did a search of the forum archives and there was a thread on this from Feb 17th 2012 by aowlthd that is now locked, otherwise I would have posted to it. aowlthd posted that he couldn't get a email address ending in .NET to work.
Unfortunately where I live, the bulk of the email addresses are <name>@sasktel.net as that is the provincial telecommunications provider and the dominant player in terms of email addresses. Can you please check to see if there is a problem with .net email addresses on your spam appliance? If there is, I may have to drop this board and go to some other solution as I can't asked 80% of my club members to create new email addresses and that percentage is the people who have a <name>@sasktel.net email address.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hi!
Please ask member to complete e-mail field randomly, a e-mail that works. Then go to Administration Panel => Users & Groups => Users => Inactive users => Select user and activate the account.
Then you can simply change the e-mail adress of that user, in the real his e-mail.
Think this would help.
Please ask member to complete e-mail field randomly, a e-mail that works. Then go to Administration Panel => Users & Groups => Users => Inactive users => Select user and activate the account.
Then you can simply change the e-mail adress of that user, in the real his e-mail.
Think this would help.
Guest- Guest
Re: Registration email error "Sorry, but this e-mail address is invalid"
Thanks for the idea Coddy, but that doesn't work. As mentioned in my post, I've already used a "test" email to create his account. I can't swap it using the admin tools to the <name>@sasktel.net account. I have also tried changing the "Unauthorize subscriptions made with the most commonly used spam usernames." setting per the Feb 17th locked thread to no avail. This is something being blocked on the network level, probably with the spam appliance.
My challenge is new users can't create an id using a <name>@sasktel.net email address and even if I "cheat" the system and have them put in a false address, activate their accounts manually, I'm still stuck as I can't put in their real <name>@sasktel.net email address either.
My challenge is new users can't create an id using a <name>@sasktel.net email address and even if I "cheat" the system and have them put in a false address, activate their accounts manually, I'm still stuck as I can't put in their real <name>@sasktel.net email address either.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
The problem is reported.
Sanket- ForumGuru
- Posts : 48766
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Language : English
Location : Mumbai
Re: Registration email error "Sorry, but this e-mail address is invalid"
Any updates? I'd like to release the forum to the club or start looking for an alternative hosting site.
Thanks.
Thanks.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Alternative hosting site?
Forumotion hosts the software and makes sure things run properly, add features, etc.
So don't complain. They will have it fixed.
Forumotion hosts the software and makes sure things run properly, add features, etc.
So don't complain. They will have it fixed.
Re: Registration email error "Sorry, but this e-mail address is invalid"
Wasn't really a complaint. I think what is being done here is great and assuming the email issue can be addressed, we are looking to throw some money into this to help sustain the work being done here.
My challenge is I've got a committment to have a forum up by the end of the month. If this site can't work for me, it would be unfortunate as other than the email problem, it shows great promise and delivers everything I want. If it turns out the email issue is not something that can be addressed, I need to know earlier rather than later as I'll need to find another option for hosting and establishing a forum and I'm running out of time. So, not a complaint, more a question on timelines and an indication on the viability of a fix.
My challenge is I've got a committment to have a forum up by the end of the month. If this site can't work for me, it would be unfortunate as other than the email problem, it shows great promise and delivers everything I want. If it turns out the email issue is not something that can be addressed, I need to know earlier rather than later as I'll need to find another option for hosting and establishing a forum and I'm running out of time. So, not a complaint, more a question on timelines and an indication on the viability of a fix.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hello
This issue seems to be related with our antispam system.
I'll try to fix it ! Can you please provide your forum's URL ?
This issue seems to be related with our antispam system.
I'll try to fix it ! Can you please provide your forum's URL ?
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Thanks.
Can you send me by PM one of this email address ? (I need an existing one)
Can you send me by PM one of this email address ? (I need an existing one)
Last edited by Leeloo on March 29th 2012, 12:51; edited 1 time in total
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Registration email error "Sorry, but this e-mail address is invalid"
PM with email address sent.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Just wondering if there is anything else I can do to assist with a resolution.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hi,
Unfortunately, you must wait for Leeloo to come into the office tomorrow morning.
Your post informing us that you sent the PM happened at 9PM Friday. Leeloo leaves the office at 5PM for the weekend.
It's now Sunday afternoon. She should be back on Monday sometime
Unfortunately, you must wait for Leeloo to come into the office tomorrow morning.
Your post informing us that you sent the PM happened at 9PM Friday. Leeloo leaves the office at 5PM for the weekend.
It's now Sunday afternoon. She should be back on Monday sometime
Darren1- Helper
- Posts : 11853
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Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Thanks for letting me know.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Darren1/Leeloo any updates on this?
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
I'll pass your thread to Leeloo
Jophy- ForumGuru
- Posts : 17924
Reputation : 836
Language : English
Location : Somewhere
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hi, I have just had the same problem with someone on my forum
www.kitchenwitchhearth.com
the user's email is an @sbcglobal.net
She couldn't register, kept getting the "email address is invalid" message.
So I registered her under one of my spare email addresses, and then went in to admin to change it to her email address and got the same 'email address is invalid' message.
Any help would be appreciated, thanks.
www.kitchenwitchhearth.com
the user's email is an @sbcglobal.net
She couldn't register, kept getting the "email address is invalid" message.
So I registered her under one of my spare email addresses, and then went in to admin to change it to her email address and got the same 'email address is invalid' message.
Any help would be appreciated, thanks.
Tansy Firedragon- Forumember
- Posts : 75
Reputation : 2
Language : english
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hello
I'm still working on this issue and I will let you know when any solution will be found.
Thank you for your understanding
Edit : I think I finally found a solution !
The anti spam security system is strengthened for the forums which have enabled the automatic registration option.
So you probably just have to disable this and chose an activation by email to fix your problem :
Admin Panel >> Users & Groups >> User options >> New accounts activation and select "User" instead of "Automatic activation".
I'm still working on this issue and I will let you know when any solution will be found.
Thank you for your understanding
Edit : I think I finally found a solution !
The anti spam security system is strengthened for the forums which have enabled the automatic registration option.
So you probably just have to disable this and chose an activation by email to fix your problem :
Admin Panel >> Users & Groups >> User options >> New accounts activation and select "User" instead of "Automatic activation".
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hi Leeloo
I tried that settings change and then went to the existing account with the email problem and tried changing the email address to <name>@sasktel.net and I received the same "Sorry, but this email address is invalid" message.
I tried that settings change and then went to the existing account with the email problem and tried changing the email address to <name>@sasktel.net and I received the same "Sorry, but this email address is invalid" message.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hello,
Oh, bad news...
I have a one last more information : these 2 domains (sasktel.net and sbcglobal.net) are listed as spammers in several blacklists.
As the service checks automatically these lists while registering, it means that your users will never be able to register with this kind of addresses.
They should use another email address
Oh, bad news...
I have a one last more information : these 2 domains (sasktel.net and sbcglobal.net) are listed as spammers in several blacklists.
As the service checks automatically these lists while registering, it means that your users will never be able to register with this kind of addresses.
They should use another email address
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Leeloo,I don't mean to be disrespectful but Sasktel is a government owned crown corporation provincial telecommunications company and the dominant Internet provider in Saskatchewan. They are the sole supplier for the rural areas of the province and have a majority of the urban centers under their umbrella. I can't ask 80% of my user base, most who aren't technically savy to generate a alternative email address just to sign up on my board. Is there no option to white list the Sasktel domain? If not, I'll have to look at moving everything to a different system.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hello,
Our technicians are already trying to remove these domains from the blacklist.
It has nothing to do with Sasktel but with what several of its users do with their email address, that's how these domains are listed.
And you have to know that our blacklists come from Google or other international services, then it is never a coincidence or an accident.
Anyway, I'll let you know when they will be removed from the blacklist.
Thanks for your patience.
Our technicians are already trying to remove these domains from the blacklist.
It has nothing to do with Sasktel but with what several of its users do with their email address, that's how these domains are listed.
And you have to know that our blacklists come from Google or other international services, then it is never a coincidence or an accident.
Anyway, I'll let you know when they will be removed from the blacklist.
Thanks for your patience.
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Thanks. Do you have any sort of timeframe? I can't release the board the way it is and if this is going to take weeks I need to know that.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Not really, but it won't take weeks.
Technicians have a lot of work but they will try to solve this issue as soon as possible
You'll have to wait a little bit more
Technicians have a lot of work but they will try to solve this issue as soon as possible
You'll have to wait a little bit more
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Leeloo, are you working to have "sbcglobal.net" removed as well? If not, please add it to your list. Or, can you tell me/us who we need to contact to get sbcglobal.net removed from whatever other "blacklists" it is that you reference at forumotion? As with the other poster, sbcglobal is one of the pimary provides for the southeastern and southcentral United States (Southwestern Bell Communications - SBC). They are not a small ISP at all.
Thanks for your efforts and for working to get sbcglobal.net addresses accepted for registration on forumotion forums.
Thanks for your efforts and for working to get sbcglobal.net addresses accepted for registration on forumotion forums.
mschooling- New Member
- Posts : 1
Reputation : 1
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
I have had 2 members that have this problem from sbcglobal.net within the last two weeks.
One of our administrators has the same email provider, signed up in April last year with no problem.
Wondering if theres been an update on the status of getting this resolved.
Thank you for all you guys do!
One of our administrators has the same email provider, signed up in April last year with no problem.
Wondering if theres been an update on the status of getting this resolved.
Thank you for all you guys do!
Re: Registration email error "Sorry, but this e-mail address is invalid"
Moved to Need a Tech forum.
Jophy- ForumGuru
- Posts : 17924
Reputation : 836
Language : English
Location : Somewhere
Re: Registration email error "Sorry, but this e-mail address is invalid"
Afternoon (at least in my time zone). Are there any updates on this issue or anything I can help test/work through with you. Please let me know.
Thanks in advance for your help.
Thanks in advance for your help.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Hello !
There was a small adjustement, can you please tell me if you see any difference with the email addresses of your users ?
There was a small adjustement, can you please tell me if you see any difference with the email addresses of your users ?
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: Registration email error "Sorry, but this e-mail address is invalid"
Morning Leeloo. I tried the email address and still get the same error message. I then went back and changed the new user activiation type to user and the "Unauthorize subscriptions made with the most commonly used spam usernames" to No and tried again - still didn't work.
jamesgoodchild- New Member
- Posts : 19
Reputation : 2
Language : English
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