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Registration email error "Sorry, but this e-mail address is invalid"

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Pro Admin Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on March 20th 2012, 6:23 pm

First topic message reminder :

I've just kicked off a board and have started testing with a couple of people before I roll it out to the club that will be using it. The very first external test user trying to create an account on the board encountered a problem with his email address. I put in one of my spare emails just to make sure I didn't have a setup issue and it took that ok. When I go to change it, I get the same message my test user got, "Sorry, but this e-mail address is invalid".

I did a search of the forum archives and there was a thread on this from Feb 17th 2012 by aowlthd that is now locked, otherwise I would have posted to it. aowlthd posted that he couldn't get a email address ending in .NET to work.

Unfortunately where I live, the bulk of the email addresses are <name>@sasktel.net as that is the provincial telecommunications provider and the dominant player in terms of email addresses. Can you please check to see if there is a problem with .net email addresses on your spam appliance? If there is, I may have to drop this board and go to some other solution as I can't asked 80% of my club members to create new email addresses and that percentage is the people who have a <name>@sasktel.net email address.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by psyckosama on April 28th 2013, 7:02 am

@SLGray wrote:
@psyckosama wrote:Anything?
We need to wait patiently because there are many more issues that the techs are working on. They can not just work on just one issue at a time.

Two weeks since initial post with no resolution is 'patiently'.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Bubba02STi on April 29th 2013, 10:39 pm

I too am having the same problem with having a vendor register with the forum... their email is a private domain email... right now i have him registered under another email and when i went to go change it for him it wasn't letting me... giving me the same error in this admin panel when i went to change it... having his email being what it needs for him is very important...

edit: i have another vendor on the forum that used their own domain email it worked just fine...

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy on April 30th 2013, 5:06 am

@psyckosama wrote:
@SLGray wrote:
@psyckosama wrote:Anything?
We need to wait patiently because there are many more issues that the techs are working on. They can not just work on just one issue at a time.

Two weeks since initial post with no resolution is 'patiently'.
Hello, According to TGF, you must provide examples of e-mails that are being blocked, please provide me the details via PM. Thanks Smile
@Bubba02STi wrote:I too am having the same problem with having a vendor register with the forum... their email is a private domain email... right now i have him registered under another email and when i went to go change it for him it wasn't letting me... giving me the same error in this admin panel when i went to change it... having his email being what it needs for him is very important...

edit: i have another vendor on the forum that used their own domain email it worked just fine...
Ok, are the e-mails still being blocked?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by psyckosama on April 30th 2013, 5:21 am

@Jophy wrote:Hello, According to TGF, you must provide examples of e-mails that are being blocked, please provide me the details via PM. Thanks Smile

Ah. Thought I sent it to the admin. I'll send it in again to make sure.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Bubba02STi on April 30th 2013, 7:46 am

@Jophy wrote:
Ok, are the e-mails still being blocked?

Yes... and i just sent you a pm with the email i am having trouble with

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy on April 30th 2013, 12:58 pm

Ok, the details that were sent are now forwarded.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by The Godfather on May 2nd 2013, 2:57 pm

Hello,

After so many test and verifications, we found that this problem is linked to a latency problem with prismnet.com mail server that causes a failure of our emails validation function.

we change it on our side in order to avoid this problem. currently, it should be solved Wink

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Bubba02STi on May 2nd 2013, 11:22 pm

Just tried to change the email of the memver im having problems with and got the same message...

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Wednesday Toys on May 14th 2013, 4:08 am

I have this issue with one of my potential members - do we still PM Leeloo with the details, or someone else?

Thanks

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by SLGray on May 14th 2013, 4:15 am

Leeloo is no longer with Forumotion.

Send it to Sanket.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Wednesday Toys on May 14th 2013, 4:16 am

Ok, thanks, will do Smile

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Wednesday Toys on May 15th 2013, 5:05 am

Sanket instructed me to post my problem in the Forums, so here it is:

I've just had a member try to create an account with the email address: 'XXXXXX@scifitoys.com.au', and he reports that he can't, and that the error message "Sorry, but this e-mail address is invalid." appears.

Would you be able to take a look at this please?

My forum is at: http://wednesdaytoys.forumotion.com/

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy on May 15th 2013, 6:46 am

@Wednesday Toys wrote:Sanket instructed me to post my problem in the Forums, so here it is:

I've just had a member try to create an account with the email address: 'XXXXXX@scifitoys.com.au', and he reports that he can't, and that the error message "Sorry, but this e-mail address is invalid." appears.

Would you be able to take a look at this please?

My forum is at: http://wednesdaytoys.forumotion.com/
Hello,
Hello, According to TGF, you must provide examples of e-mails that are being blocked, please provide me the details via PM. Thanks

Please provide me the details via PM. Wink

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Richsballpythons on May 23rd 2013, 5:44 pm

Happening to me right now for an email @prodigy.net and the member is getting very frustrated.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by The Godfather on May 24th 2013, 5:14 pm

@Richsballpythons wrote:Happening to me right now for an email @prodigy.net and the member is getting very frustrated.

please check the MX registration on the emails on the indicated domain. they chould be valide Wink

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Richsballpythons on May 24th 2013, 5:41 pm

That email is though AT&T service.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Purpleskyz on June 8th 2013, 7:24 am

I have encountered the same issue as the above posts. My member registration is disabled. I have done all of the suggestions to no avail.
Any chance I can get some tech help?
Thanks
Purpleskyz

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Richsballpythons on June 8th 2013, 7:37 am

Ive yet to get any help from this staff, which seem to not know how to assist this. Ive Pmed a admin to no avail as well.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Purpleskyz on June 8th 2013, 7:42 am

Thanks for the response Rich. It is very frustrating to be sure!!
You would think they would consider tech support even for a fee? As i would gladly pay for the help.
Smile

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by honda_silver on July 4th 2013, 9:08 am

Any information or news on
1) resolution
2) workaround
3) removing @swbell.net from the spam filter

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Crossing Borders on July 9th 2013, 4:53 am

Hi, I've read through the whole thread but I'm still unsure if all email addresses that use a format like "admin/office/etc@mydomain.com" are blocked? Is there any way around this? 

I've just had someone unable to register with such an address, getting the message: "Sorry, but this e-mail address is invalid."

I also got this message when I signed up to my forum using my business domain which uses my initials@mydomain.com: "@rockprivateoffice.com"

My forum is crossingborders.board-directory.net

Thanks.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Crossing Borders on July 22nd 2013, 7:48 am

^ Can anyone throw some light on this for me?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy on July 22nd 2013, 8:13 am

Hello,

You should provide us the e-mails that are being blocked, then we'll send it to our main admin, please send it to me via PM.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Ryan_RVG on August 13th 2013, 4:59 am

I am having the same issue with an @att.net address. It looks like you are asking users to PM the email addresses to the staff but I am not seeing any contact options for the staff members? Can someone open a dialog with me?

Thanks

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