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Registration email error "Sorry, but this e-mail address is invalid"

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Pro Admin Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild March 20th 2012, 6:23 pm

First topic message reminder :

I've just kicked off a board and have started testing with a couple of people before I roll it out to the club that will be using it. The very first external test user trying to create an account on the board encountered a problem with his email address. I put in one of my spare emails just to make sure I didn't have a setup issue and it took that ok. When I go to change it, I get the same message my test user got, "Sorry, but this e-mail address is invalid".

I did a search of the forum archives and there was a thread on this from Feb 17th 2012 by aowlthd that is now locked, otherwise I would have posted to it. aowlthd posted that he couldn't get a email address ending in .NET to work.

Unfortunately where I live, the bulk of the email addresses are <name>@sasktel.net as that is the provincial telecommunications provider and the dominant player in terms of email addresses. Can you please check to see if there is a problem with .net email addresses on your spam appliance? If there is, I may have to drop this board and go to some other solution as I can't asked 80% of my club members to create new email addresses and that percentage is the people who have a <name>@sasktel.net email address.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by psyckosama April 28th 2013, 7:02 am

SLGray wrote:
psyckosama wrote:Anything?
We need to wait patiently because there are many more issues that the techs are working on. They can not just work on just one issue at a time.

Two weeks since initial post with no resolution is 'patiently'.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Bubba02STi April 29th 2013, 10:39 pm

I too am having the same problem with having a vendor register with the forum... their email is a private domain email... right now i have him registered under another email and when i went to go change it for him it wasn't letting me... giving me the same error in this admin panel when i went to change it... having his email being what it needs for him is very important...

edit: i have another vendor on the forum that used their own domain email it worked just fine...
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy April 30th 2013, 5:06 am

psyckosama wrote:
SLGray wrote:
psyckosama wrote:Anything?
We need to wait patiently because there are many more issues that the techs are working on. They can not just work on just one issue at a time.

Two weeks since initial post with no resolution is 'patiently'.
Hello, According to TGF, you must provide examples of e-mails that are being blocked, please provide me the details via PM. Thanks Smile
Bubba02STi wrote:I too am having the same problem with having a vendor register with the forum... their email is a private domain email... right now i have him registered under another email and when i went to go change it for him it wasn't letting me... giving me the same error in this admin panel when i went to change it... having his email being what it needs for him is very important...

edit: i have another vendor on the forum that used their own domain email it worked just fine...
Ok, are the e-mails still being blocked?
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by psyckosama April 30th 2013, 5:21 am

Jophy wrote:Hello, According to TGF, you must provide examples of e-mails that are being blocked, please provide me the details via PM. Thanks Smile

Ah. Thought I sent it to the admin. I'll send it in again to make sure.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Bubba02STi April 30th 2013, 7:46 am

Jophy wrote:
Ok, are the e-mails still being blocked?

Yes... and i just sent you a pm with the email i am having trouble with
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy April 30th 2013, 12:58 pm

Ok, the details that were sent are now forwarded.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by The Godfather May 2nd 2013, 2:57 pm

Hello,

After so many test and verifications, we found that this problem is linked to a latency problem with prismnet.com mail server that causes a failure of our emails validation function.

we change it on our side in order to avoid this problem. currently, it should be solved Wink
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Bubba02STi May 2nd 2013, 11:22 pm

Just tried to change the email of the memver im having problems with and got the same message...
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Wednesday Toys May 14th 2013, 4:08 am

I have this issue with one of my potential members - do we still PM Leeloo with the details, or someone else?

Thanks
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by SLGray May 14th 2013, 4:15 am

Leeloo is no longer with Forumotion.

Send it to Sanket.


Registration email error "Sorry, but this e-mail address is invalid" - Page 7 Slgray10

When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Wednesday Toys May 14th 2013, 4:16 am

Ok, thanks, will do Smile
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Wednesday Toys May 15th 2013, 5:05 am

Sanket instructed me to post my problem in the Forums, so here it is:

I've just had a member try to create an account with the email address: 'XXXXXX@scifitoys.com.au', and he reports that he can't, and that the error message "Sorry, but this e-mail address is invalid." appears.

Would you be able to take a look at this please?

My forum is at: http://wednesdaytoys.forumotion.com/
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy May 15th 2013, 6:46 am

Wednesday Toys wrote:Sanket instructed me to post my problem in the Forums, so here it is:

I've just had a member try to create an account with the email address: 'XXXXXX@scifitoys.com.au', and he reports that he can't, and that the error message "Sorry, but this e-mail address is invalid." appears.

Would you be able to take a look at this please?

My forum is at: http://wednesdaytoys.forumotion.com/
Hello,
Hello, According to TGF, you must provide examples of e-mails that are being blocked, please provide me the details via PM. Thanks

Please provide me the details via PM. Wink
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Richsballpythons May 23rd 2013, 5:44 pm

Happening to me right now for an email @prodigy.net and the member is getting very frustrated.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by The Godfather May 24th 2013, 5:14 pm

Richsballpythons wrote:Happening to me right now for an email @prodigy.net and the member is getting very frustrated.

please check the MX registration on the emails on the indicated domain. they chould be valide Wink
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Richsballpythons May 24th 2013, 5:41 pm

That email is though AT&T service.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Purpleskyz June 8th 2013, 7:24 am

I have encountered the same issue as the above posts. My member registration is disabled. I have done all of the suggestions to no avail.
Any chance I can get some tech help?
Thanks
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Richsballpythons June 8th 2013, 7:37 am

Ive yet to get any help from this staff, which seem to not know how to assist this. Ive Pmed a admin to no avail as well.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Purpleskyz June 8th 2013, 7:42 am

Thanks for the response Rich. It is very frustrating to be sure!!
You would think they would consider tech support even for a fee? As i would gladly pay for the help.
Smile
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by honda_silver July 4th 2013, 9:08 am

Any information or news on
1) resolution
2) workaround
3) removing @swbell.net from the spam filter
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Crossing Borders July 9th 2013, 4:53 am

Hi, I've read through the whole thread but I'm still unsure if all email addresses that use a format like "admin/office/etc@mydomain.com" are blocked? Is there any way around this? 

I've just had someone unable to register with such an address, getting the message: "Sorry, but this e-mail address is invalid."

I also got this message when I signed up to my forum using my business domain which uses my initials@mydomain.com: "@rockprivateoffice.com"

My forum is crossingborders.board-directory.net

Thanks.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Crossing Borders July 22nd 2013, 7:48 am

^ Can anyone throw some light on this for me?
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy July 22nd 2013, 8:13 am

Hello,

You should provide us the e-mails that are being blocked, then we'll send it to our main admin, please send it to me via PM.
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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Ryan_RVG August 13th 2013, 4:59 am

I am having the same issue with an @att.net address. It looks like you are asking users to PM the email addresses to the staff but I am not seeing any contact options for the staff members? Can someone open a dialog with me?

Thanks
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