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Registration email error "Sorry, but this e-mail address is invalid"

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Pro Admin Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on March 20th 2012, 6:23 pm

First topic message reminder :

I've just kicked off a board and have started testing with a couple of people before I roll it out to the club that will be using it. The very first external test user trying to create an account on the board encountered a problem with his email address. I put in one of my spare emails just to make sure I didn't have a setup issue and it took that ok. When I go to change it, I get the same message my test user got, "Sorry, but this e-mail address is invalid".

I did a search of the forum archives and there was a thread on this from Feb 17th 2012 by aowlthd that is now locked, otherwise I would have posted to it. aowlthd posted that he couldn't get a email address ending in .NET to work.

Unfortunately where I live, the bulk of the email addresses are <name>@sasktel.net as that is the provincial telecommunications provider and the dominant player in terms of email addresses. Can you please check to see if there is a problem with .net email addresses on your spam appliance? If there is, I may have to drop this board and go to some other solution as I can't asked 80% of my club members to create new email addresses and that percentage is the people who have a <name>@sasktel.net email address.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 3rd 2012, 2:57 pm

OK thank you ! Sad

I'll let you know if I have something new


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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by KarenElliot on April 8th 2012, 11:49 am

hi Hello
I've been told to come here and say it again:
my forum URL is www.socialartwork.org
the email adress issue is <user>@online.no

@Leeloo: sent you a PM with the complete email adress yesterday

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on April 8th 2012, 3:24 pm

Leeloo, any updates on this. Thanks.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Brbljivica on April 8th 2012, 5:26 pm

I also have this problem

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by B2N2Scraps on April 8th 2012, 11:21 pm

I am having this problem as well. I had a forum member who was deleted a while back and her username is no where in my system (active nor inactive) and tried to register (with my permission) but she cannot reregister because her username is in use (which it is not-I cannot find any record of her username on my admin panel) and she tried a new username with her email address and was told that her email was not valid. I would love to solve this problem. My forum is: http://b2n2scraps.forummotion.com/

I saw in another thread to post here to get help. Thank you.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy on April 9th 2012, 2:23 am

Hello,

It's currently weekend so Leeloo won't be online 'til then. Please be patient. Thanks!

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by B2N2Scraps on April 10th 2012, 2:27 am

That's fine. Should I PM someone the email address of the person who tried to register?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on April 10th 2012, 3:25 pm

It's been a week since your last update Leeloo. Is there any information or status updates you can share with me, please? I'm stuck at this point with my forum as I can't get members to join and start posting unless they go out and get new email addresses which I've been informed isn't going to happen for the majority of them.

Thanks

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 10th 2012, 3:41 pm

Hello,

Nothing new.
I won't let you down !

I understand that it isn't easy for you to manage this problem with your users.
All I know is that this kind of addresses seems to be listed in several blacklists and our technicians are trying to find a way to unblock it.

Thanks for your patience Smile thumright


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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on April 10th 2012, 3:44 pm

Thanks

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 10th 2012, 4:59 pm

There was a little update.

Can you try now and tell me if something's different ?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on April 10th 2012, 6:56 pm

Sorry, but no change. I tried both with and without the security setting. Leeloo, since we seem to be multiple time zones apart, would this be easier to address if you had an administrator account on my board. I've already given you a valid email address to use to check user creation. This way you could test as changes are made.

Please let me know.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 11th 2012, 9:23 am

Before asking you, I tried to register in your forum with this type of email addresses unsuccessfully. But two heads are better than one, that's why I asked you to try also and see if you saw any change.

Thank you Wink

Edit : Now it seems to be finally fixed ! Your users should be able to register by using addresses like : @sasktel.net ; @sbcglobal.net ; @online.no .

Can you please confirm this ?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by jamesgoodchild on April 11th 2012, 1:51 pm

It works. Thanks Leeloo.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Brbljivica on April 12th 2012, 2:01 pm

For me it is still a problem. We're sorry, but this is not a valid email address.

This is what comes out on screen.

Address that was rejected sbb.rs

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 12th 2012, 2:23 pm

Please send me the email address by PM


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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Brbljivica on April 12th 2012, 2:36 pm

Ok

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Brbljivica on April 13th 2012, 12:51 pm

some new information?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Jophy on April 13th 2012, 3:53 pm

Hello, Please avoid double posting! Kindly please be patient as our pro admin is trying her best to solve the issue. Thank you for understanding.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 13th 2012, 4:18 pm

Hello,

Yes, unfortunately, you have to be patient. I don't forget your problem, I let you know everytime I have something new about your issue,
like now :

Is this email address is working ?
It seems that one of the characters the email address is a problem and could explain the refusal to register. This one in particular : ć

I guess your user have to chose another email address Wink

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Tansy Firedragon on April 15th 2012, 12:49 pm

Works for my forum now too, thank you forall your efforts!

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by B2N2Scraps on April 18th 2012, 2:27 am

My issue is unresolved, the email address (it's a yahoo.com address) still doesn't work but the forum member used an old email address. NO idea what is going on.

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 18th 2012, 10:06 am

@B2N2Scraps wrote:My issue is unresolved, the email address (it's a yahoo.com address) still doesn't work but the forum member used an old email address. NO idea what is going on.

Hello,

Old addresses can be archived by Yahoo.

If he doesn't have access to his email address anymore, that explains why the system has recognized it as invalid Wink

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by maximosm on April 20th 2012, 11:39 am

Hello,

I have the same problem with the address .....@otenet.gr.
This problem occurred, I suppose, with the new year (2012), since in 2011 there have been entries in the forum (www.taxidiarides.gr) !
Sure, this email ... is valid.

Thanks


Last edited by maximosm on April 24th 2012, 3:53 pm; edited 1 time in total

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Delme on April 22nd 2012, 2:54 pm

Hello everyone.

I'm in the process of setting up a new forum. The admin side is all working with no problems (with a different email address), but I am also trying to set myself up as a new user to the forum. However when I try to register and enter my email address it tell me that it is invalid.

The email address I am trying to use is our business one info@the******beanhelston.co.uk

It seems to have an issue with the "info" part, is there anyway I can get round this without setting up new email address?

Thanks


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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Darren1 on April 22nd 2012, 2:59 pm

Hi,

Unfortunately no, as the anti-spam part of our codes has several lines that checks and forbids certain email address, one of the lines continue the refusal of: Admin@, Info@, complaint@, and more

Sorry TT

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Delme on April 22nd 2012, 3:22 pm

Ok, thanks for the reply Darren1, even if it was bad news..

I'll make a new email address.

Cheers

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by maximosm on April 24th 2012, 4:04 pm

Hello, again

Eventually, this email ( ....@otenet.gr ), has a problem?
and if so ... why ?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by Leviosa on April 24th 2012, 4:20 pm

Hello,

Are you sure that's a valid email address ?

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Pro Admin Re: Registration email error "Sorry, but this e-mail address is invalid"

Post by maximosm on April 24th 2012, 5:41 pm

Leeloo wrote:Hello,

Are you sure that's a valid email address ?
Yes ... I am ...
This is my second e-mail ... maximosm@otenet.gr ...
Also ... three members ... with e-mail xxxxx@otenet.gr .... already written to the forum. (2011)
The forum is www.taxidiarides.gr (taxidiarides.forumgreek.com).


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