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1 member having logging in problems

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In progress 1 member having logging in problems

Post by slmapg on March 25th 2012, 7:56 pm

She keeps getting a message saying shes been blocked (blocked due to suspicious activity related to your account.) when she attempts to log in to the forum, she hasnt been blocked by any of the admin, her password has been reset some 4+ times now and we (admin) have tested it and it logs her in fine, then when she attempts to it doesnt let her.

Any ideas as we are confused.

Thanks.

slmapg
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In progress Re: 1 member having logging in problems

Post by Nera. on March 25th 2012, 8:15 pm

Hi,

The message that the member gets should say too: To unlock it please complete the form. Did the member complete it?

Nera.
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In progress Re: 1 member having logging in problems

Post by slmapg on March 25th 2012, 8:29 pm

Oh right, thanks will check that out.

slmapg
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In progress Re: 1 member having logging in problems

Post by slmapg on March 25th 2012, 10:12 pm

Ok, shes going to attempt what you suggested.

Any ideas what made this happen in the beginning?

slmapg
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In progress Re: 1 member having logging in problems

Post by SLGray on March 25th 2012, 10:19 pm

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

This recent security update could be the reason - http://help.forumotion.com/t100504-new-option-to-complement-the-anti-spam-system-on-forumotion-forums
On addintion of that, another active safety system works continuously in the background and analysis in real time connections and actions of your forum members and intervenes if a suspicious action is detected.



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


SLGray
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In progress Re: 1 member having logging in problems

Post by netty on March 27th 2012, 4:25 pm

I have just had a third member contact me with the same problem. With the first two users I reset their passwords twice as it kept happening to them and where they were asked to unblock with the confirmation code it kept telling them they were getting it wrong. Have reset their passwords again now and they are able to log in but I now have another user that is blocked. I have turned off the new anti spam system to see if that gets her in without having to keep resetting passwords.

netty
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