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Utilities Doesn't Work

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Pro Admin Utilities Doesn't Work

Post by Castiel on April 2nd 2012, 6:56 pm

Hi,

I wanted to restore some stuff by using the utilities. When I click on the button to send the query it redirects me back to the log-in page of the utilities. How can I fix this?

Thanks,

Cas

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Pro Admin Re: Utilities Doesn't Work

Post by kirk on April 2nd 2012, 8:31 pm

are you loging in?

remember you have to use the email and password you used when you created the forum as well..

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Pro Admin Re: Utilities Doesn't Work

Post by Castiel on April 2nd 2012, 9:07 pm

Yes, I can log in. However when I choose my backup type and send the query it does nothing and logs me out and sends me back to the log in screen of the utilities.

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Pro Admin Re: Utilities Doesn't Work

Post by kirk on April 3rd 2012, 1:40 am

@Castiel wrote:Yes, I can log in. However when I choose my backup type and send the query it does nothing and logs me out and sends me back to the log in screen of the utilities.

Ok so it's not saying wrong pass or nothing just redirecting to the utilities log in page,
I think i remember seeing a few people with this issue in the past, I will have to send this off to leeloo. She may pm you or ask you to send her some additional information.

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Pro Admin Re: Utilities Doesn't Work

Post by Darren1 on April 3rd 2012, 9:00 pm

Hi,

I'm sure Leeloo will be dropping into this thread sometime tomorrow.
Just for troubleshooting, when you login, can you see an option called 'direct connection to the admin panel'
Ifso, can you input your data and login, are you redirected to your admin panel, or logged out again?

Also, have you cleared the cache & cookies of your browser as they may be outdated?
If not, please clear them and try the entire procedure again Smile

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Pro Admin Re: Utilities Doesn't Work

Post by Leviosa on April 4th 2012, 11:02 am

Hello !

Do you still have this issue ?
I'll try to know much about this...

Thanks for your patience Wink


No help without your forum url
No support via private message



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Pro Admin Re: Utilities Doesn't Work

Post by NobleActual on April 5th 2012, 12:36 am

I'm having this exact same problem, along with a friend of mine. The only thing that works is the 'Direct Connection to Admin Panel', the rest of them simply log you out and continue this loop.

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Pro Admin Re: Utilities Doesn't Work

Post by Darren1 on April 5th 2012, 1:02 am

Hi,

Can you clear the cache & cookies of your browser please?
Just to make sure that it's not reading corrupted data Wink

From there, Leeloo will, I think, look after your issue Smile

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Pro Admin Re: Utilities Doesn't Work

Post by LH Justin on April 5th 2012, 1:53 am

@Darren1 wrote:Hi,

Can you clear the cache & cookies of your browser please?
Just to make sure that it's not reading corrupted data Wink

From there, Leeloo will, I think, look after your issue Smile
It doesn't do anything Darren. It's happening with everyone as far as I can tell. It's on Forumotion's end.

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Pro Admin Re: Utilities Doesn't Work

Post by abode on April 5th 2012, 2:18 am

@Castiel wrote:Hi,

I wanted to restore some stuff by using the utilities. When I click on the button to send the query it redirects me back to the log-in page of the utilities. How can I fix this?

Thanks,

Cas

HI. I'm having the same problem as the first poster. Can someone please help me. Thanks.

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Pro Admin Re: Utilities Doesn't Work

Post by Darren1 on April 5th 2012, 2:29 am

Justin, you know how we have to troubleshoot, but what I didn't know is that it is occurring to everyone, if I had of known that, I wouldn't of even posted in the thread.

But whilst your here, you should stick around for a while, yea Razz

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Pro Admin Re: Utilities Doesn't Work

Post by Leviosa on April 5th 2012, 11:01 am

Hello !!

To check this issue, I'll need the forum URL and the creation email address for each case. Can you please send me these informations by PM ?

Thanks a lot ! Wink

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Pro Admin Re: Utilities Doesn't Work

Post by Castiel on April 8th 2012, 1:37 am

Hi,

A day or two later I was able to back-up what I wanted to. I haven't tried it anymore after that for I have no need to back-up at the moment so I'm not sure if I'm still experiencing this difficulty. Perhaps it was something temporarily?

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Pro Admin Re: Utilities Doesn't Work

Post by Jophy on April 8th 2012, 8:16 am

I think this was just a temporary shut down on the utility feature, is the problem solved now?

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