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Usernames taken?

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In progress Usernames taken?

Post by TNH on April 4th 2012, 9:21 am

I have a new forum and a few members have complained about the sign up process. Apparently when choosing a username their suggestions are rejected numerous times and they recieve a mesage saying the username has already been taken. As it is new there are not a lot of members and the names they have tried to use are not in use. Can someone explain this/how to fix it?

TNH
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In progress Re: Usernames taken?

Post by Jophy on April 4th 2012, 1:34 pm

Hello,

Please check if they've already registered.
Admin Panel > Users & Groups > Inactive Users

Activate their accounts there. Wink

If it doesn't work, can we have a link to the forum?

Jophy
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In progress Re: Usernames taken?

Post by TNH on April 4th 2012, 2:30 pm


TNH
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In progress Re: Usernames taken?

Post by Base on April 4th 2012, 3:17 pm

Hi, this could also be due to the security feature. Try turning it off at:

1. Administration Panel (advanced mode)
2. General Tab
3. Security (on the left, under Forum)
4. Select 'Unauthorize subscriptions made with the most commonly used spam usernames. : No'

Base
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