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new user can't register - invalid email?

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new user can't register - invalid email?

Post by ali-phant on April 5th 2012, 10:17 am

A new member is trying to register on my forum but it keeps returning an "invalid email address" to her. I have changed the settings in the admin panel to "user confirm" but there's no change. I have even registered for her using my email address and then trying to change the email address once registered, but that doesn't work either, it just says "invalid email address" still.

Her email address is a Norwegian one eg ki-^^^^^@online.no and this is the only email address she has.

I have had no other problems with people trying to register, has anyone any ideas?

Many thanks,
Alison

PS. my forum is www.americandayvans.com

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Re: new user can't register - invalid email?

Post by Leviosa on April 5th 2012, 10:32 am

Hello !

Can you please send me by PM the email address of your member ?

Thanks Wink


No help without your forum url
No support via private message



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Re: new user can't register - invalid email?

Post by KarenElliot on April 7th 2012, 8:40 pm

I have exactly the same problem. <user>@online.no is invalid. May I send it to you too? Love


Last edited by KarenElliot on April 7th 2012, 8:45 pm; edited 1 time in total

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Re: new user can't register - invalid email?

Post by SLGray on April 7th 2012, 8:41 pm

@KarenElliot wrote:I have exactly the same problem. <user>@online.no is invalid. May I send it to you too? Love

You need two posts to send a pm, so reply to this to get your second post.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: new user can't register - invalid email?

Post by KarenElliot on April 7th 2012, 8:46 pm

lol...alright, thank you Very Happy

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Re: new user can't register - invalid email?

Post by ali-phant on April 7th 2012, 8:49 pm

If you work it out please let me know lol. I have suggested that she creates a new email address and tries that.... just waiting to see if she does. But it may happen again as a lot of my visitors are from Norway and places out that way.

Thanks!

ali-phant
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Re: new user can't register - invalid email?

Post by KarenElliot on April 7th 2012, 8:55 pm

sigh...same here...I really can't tell all those people (if this is a Norway-problem) to create a new email account Shocked

hmm...I'm pretty sure they'll figure it out

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Re: new user can't register - invalid email?

Post by Guest on April 7th 2012, 11:33 pm

Hi all!

Try to check the Inactive users list from Users & Groups => Users => Inactive users. Wink

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Re: new user can't register - invalid email?

Post by KarenElliot on April 8th 2012, 9:38 am

there are no inactive users Shit

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Re: new user can't register - invalid email?

Post by ali-phant on April 8th 2012, 11:11 am

ditto lol

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Re: new user can't register - invalid email?

Post by Jophy on April 8th 2012, 11:13 am

There appears to be the same topic for these and currently our pro admin is fixing it.
http://help.forumotion.com/t106305-registration-email-error-sorry-but-this-e-mail-address-is-invalid

Provide your forum link there and the e-mail that doesn't allow a guest to register and hopefully our admin will assist you.

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