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Negative Credits

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Solved Negative Credits

Post by skaskankerbr on April 10th 2012, 1:43 am

http://cacichlid.darkbb.com
is currently the domain because the domain expired
but the real problem is that i am currently at -1600 credits.

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Solved Re: Negative Credits

Post by Sir Chivas™ on April 10th 2012, 1:51 am

That means that you spent 1600.



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Solved Re: Negative Credits

Post by Darren1 on April 10th 2012, 2:41 am

Hi,

After reviewing your screenshot, it seems like the transaction from Paypal to ForuMotion was canceled, and is commonly canceled due to either Paypal rejecting it, or you canceling it.

Please do NOT provide any details of ANY transactions until a member of staff requests so, just for your safety Wink

Can you check your paypal account and confirm what has happened there?

In worst case scenario, it should still be at 0, I'll try to pass this up Wink
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Solved Re: Negative Credits

Post by skaskankerbr on April 10th 2012, 4:25 am

the first transaction was canceled in order to switch to a different paypal account. then the payment went through, but i was charged for 1600. then used 1600. but i somehow ended up with -1600 instead of 0

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Solved Re: Negative Credits

Post by Shadow on April 10th 2012, 2:44 pm

Hello

The action was done by Paypal, it means that the account used doesn't contained the money to buy 1 600 credits. So, Paypal asked for the refund of its money.

The credits are negatives because you used a money that you had not and it will not be at 0 until you purchased the 1 600 missing credits.


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Solved Re: Negative Credits

Post by Jophy on April 16th 2012, 12:07 pm

Since this thread is marked as solved, this will be moved now.
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