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Guest Registering

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Solved Guest Registering

Post by JD 1010 RU on April 11th 2012, 2:46 pm

I have a guest thatís having trouble registering, It keeps saying his email address is not correct. Is there any way I can manually add him?


Last edited by JD 1010 RU on April 12th 2012, 12:10 am; edited 1 time in total

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Solved Re: Guest Registering

Post by Guest on April 11th 2012, 3:04 pm

Hmmm. You can log out and trying registering him, of course. But, a question: What certain message error he/she get?

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Solved Re: Guest Registering

Post by JD 1010 RU on April 11th 2012, 3:10 pm

It says his email (@sbcglobal.net) is not correct or something like that but i just found this thread http://help.forumotion.com/t106305-registration-email-error-sorry-but-this-e-mail-address-is-invalid and it looks like they solved it so im going to try to get him to Re-sign up and see how it goes, it looks like it had something to do about that email being on a spam black list or something like that.

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Solved Re: Guest Registering

Post by Guest on April 11th 2012, 4:23 pm

If she/he use the email you provided - hisemail@sbcglobal.net she/he should get this error message: "Sorry, but this e-mail address is already used by someone" and not "Sorry, but this e-mail address is invalid", there is a difference between these 2 errors.

Try to check the Inactive users list from:
Administration Panel => Users & Groups => Users => Inactive users. If that user is there, Activate it! Very Happy

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Solved Re: Guest Registering

Post by JD 1010 RU on April 11th 2012, 5:01 pm

Hi, i checked and did not have any inactive users pending. I posted a copy of the message below that i got, Im guessing that he is getting the "invalid? error but i send him a email and now im just waiting on him. (I added the XXXX to his email)


From: Guest
To: JD 1010 RU
Posted: Yesterday at 23:37
Subject: [Contact] Registration problems.
Hello,
I'm trying to register to this forum but it says my e-mail address is not correct.


--------------------------------------------------------------------------------
Sender e-mail address: XXXXX@sbcglobal.net

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Solved Re: Guest Registering

Post by Guest on April 11th 2012, 5:08 pm

Yeah, can you contact him and to ask the certain (copy+paste) error? Thank you. Wink

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Solved Re: Guest Registering

Post by JD 1010 RU on April 12th 2012, 12:09 am

Got it working, Thank Coddy :wouhou:

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Solved Re: Guest Registering

Post by Jophy on April 12th 2012, 2:58 am

Since this thread is marked as solved, this will be moved now.

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