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online guardian problem

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Solved online guardian problem

Post by angels77 on April 12th 2012, 8:12 am

one of my friends has recieved this message when she used MY lap top to log in to our forum

onlineguardian.net

Family safe web browsing

Hello,

Our system has detected suspicious activity related to your account or your computer. Please complete the form below to regularize the situation and return to the forum.
User name :
Verification Code*


she has no idea what the issue is nor have i , she has tried to fill out this form and no matter what she types into it it loops back to restart

please advice or give us some contact details for this association please as i cannot find anyway of contacting them

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Solved Re: online guardian problem

Post by Nera. on April 12th 2012, 12:11 pm

Hi,

Has she tried to login to your forum via Proxy?

You can try changing her username & email to see where the problem exactly is.


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Solved Re: online guardian problem

Post by angels77 on April 12th 2012, 12:19 pm

Hi Nera

Thank you for reply

shes a best friend ,house mate and main contributor to forum so it would be unfair for her to have to lose position by making another account

several of us use same laptop so we cannot understand this issue at all

just wish to contact this online guardian before it goes haywire and blocks admin as well

we block some dozen spammers ips everyweek so appreciate that theres a need for onlineguardian but were a computer chess forum not hackers cracker pilshers porn forum Shocked

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Solved Re: online guardian problem

Post by Nera. on April 12th 2012, 12:21 pm

No, I did not mean to make a new account, just change the details of the existing one and give her a new nick and change the email so she can try to login.

What is the forum in question and what is the user in question?

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Solved Re: online guardian problem

Post by angels77 on April 12th 2012, 12:22 pm

morethanchessagame

Belladonna

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Solved Re: online guardian problem

Post by Nera. on April 12th 2012, 12:28 pm

Angels you'll have to wait a bit for the admin to see why is she blocked.

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Solved Re: online guardian problem

Post by angels77 on April 12th 2012, 12:29 pm

Ok and thank you again

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Solved Re: online guardian problem

Post by Leviosa on April 12th 2012, 2:37 pm

Hello Very Happy

It looks like a blacklisting of her username + her IP address.

Can you please send me by PM her IP address, if possible ?

Thanks Wink


No help without your forum url
No support via private message



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Solved Re: online guardian problem

Post by angels77 on April 12th 2012, 3:23 pm

its MY ip address

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Solved Re: online guardian problem

Post by Leviosa on April 12th 2012, 3:53 pm

Solved by PM

Topic Solved & Locked

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