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random users banned

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Solved random users banned

Post by rocket2300 on April 17th 2012, 8:19 pm

Some of my members are reporting being banned one minute and then unbanned the
next, and it has nothing to do with admin or the moderators. There's nothing in the
security logs either. Nothing has been changed on the forum in months, so ive no idea
whats going on ???.


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Solved Re: random users banned

Post by kirk on April 17th 2012, 8:33 pm

Can you ask then to get a screen shot of the message that is coming up for them.

Thanx thumright

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Solved Re: random users banned

Post by rocket2300 on April 17th 2012, 8:42 pm

Thanks for the reply. Ive just put a post on the forum asking for a screen shot
should it happen again to those who reported it.

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Solved Re: random users banned

Post by RAtSoaDM on April 17th 2012, 9:42 pm

YUP! Same stuff that was happening to me!

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Solved Re: random users banned

Post by Jophy on April 17th 2012, 11:23 pm

Hello,

Also, kindly please provide a screenshot of moderation logs on:
Admin Panel > General > Securities > Moderation

So we ca confirm if this is a major bug/glitch. Thanks.

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Solved Re: random users banned

Post by kirk on April 18th 2012, 3:51 am

@RAtSoaDM wrote:YUP! Same stuff that was happening to me!

Well it's hard to know what may be happening without seeing any screen shots

Off topic.
Spoiler:
@Gimpy Cat wrote:When I posted here I was'nt to know it was a different problem, a random user banned seemed to be the same problem to me. I hoped by adding the email being changed information might help by, well, adding more information to the puzzle in hopes of it being sorted out. As a staff member here cant you split the topics?

Ameritech is her ISP company, its a huge telecommunications company in america. I activated her back in 2008, I activate all members. She has used the same email acct/provider all these years. I dont know where the
'nomail' email address attached to her membership has come from and neither does she, is it possible the forum has been hacked and the email address changed to re-route it or something? Perhaps passing it onto pro-admin would be a good idea, it would be appreciated. Thanks

No big deal Wink , Just do your best to make sure any problems you have in the future are the same as any thread you are in, Or you can start a new topic. thumleft

I have sent you a pm with the new thread link. here it is once again.
http://help.forumotion.com/t107723-members-invalid-email-notice#703710

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Solved Re: random users banned

Post by rocket2300 on April 18th 2012, 5:49 am

@Jophy wrote:Hello,

Also, kindly please provide a screenshot of moderation logs on:
Admin Panel > General > Securities > Moderation

So we ca confirm if this is a major bug/glitch. Thanks.

Hi Jophy

As previously stated, there is nothing in the logs, just the normal day to day stuff.

None of my users have provided a screen shot yet, so there's not a lot anyone can do until we
get one.

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Solved Re: random users banned

Post by RAtSoaDM on April 18th 2012, 11:02 am

Just check my topics posted. Razz
http://help.forumotion.com/t107624-random-users-being-banned



Weird that Mick doesn't see a name in moderation panel.. The problem stopped right after I banned the name responsible

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Solved Re: random users banned

Post by rocket2300 on April 18th 2012, 12:28 pm


The last entry in my moderator log is actually myself.



As you can see, this was on Sunday and the problem started yesterday (Tuesday). Ive not had any new reports today, so maybe whatever it was has stopped, so will give it a few days and see what happens.

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Solved Re: random users banned

Post by Jophy on April 18th 2012, 2:39 pm

Hello,

I think it will be better if we'll see the middle part of the moderation logs, we cannot confirm if this is a major glitch if you won't provide us a clear screenshot of the whole moderation logs. Thanks!

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Solved Re: random users banned

Post by Leviosa on April 18th 2012, 2:55 pm

Mick-1800 wrote:
@Jophy wrote:Hello,

Also, kindly please provide a screenshot of moderation logs on:
Admin Panel > General > Securities > Moderation

So we ca confirm if this is a major bug/glitch. Thanks.

Hi Jophy

As previously stated, there is nothing in the logs, just the normal day to day stuff.

None of my users have provided a screen shot yet, so there's not a lot anyone can do until we
get one.

Hello,

I didn't seen anything in the log or in the list of banned members that seems to be abnormal. I'm waiting for more information from your users if possible Wink

@RAtSoaDM wrote:Just check my topics posted. Razz
http://help.forumotion.com/t107624-random-users-being-banned



Weird that Mick doesn't see a name in moderation panel.. The problem stopped right after I banned the name responsible

Hello Smile

plmm0 was responsible of the bans. I don't know why, maybe he had special permissions, but if the problem stopped after he was banned, this means that he has banned himself all the members.

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Solved Re: random users banned

Post by RAtSoaDM on April 18th 2012, 3:58 pm

Well I don't think it was him because it didn't even show him online at the time a bunch of members were Re-banned... I'm talkin banned immediately after I just Unbanned them...it has to be some weird glitch... It banned someone that hadn't logged into the Board for years..It's impossible for him to browse through that so quick... the guy isn't even computer savvy, at all lol I know that for a fact, known him for years...Only reason I made him Mod of one little forum was out of respect for some Live shows and donations I got from him.

Thanks for the reply

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Solved Re: random users banned

Post by Leviosa on April 18th 2012, 4:39 pm

@RAtSoaDM wrote:Well I don't think it was him because it didn't even show him online at the time a bunch of members were Re-banned... I'm talkin banned immediately after I just Unbanned them...it has to be some weird glitch... It banned someone that hadn't logged into the Board for years..It's impossible for him to browse through that so quick... the guy isn't even computer savvy, at all lol I know that for a fact, known him for years...Only reason I made him Mod of one little forum was out of respect for some Live shows and donations I got from him.

Thanks for the reply

I really don't see other reason than this one for the moment Smile
Maybe it wasn't him but someone who was logged in his account or something like that. No need to know much about computers to ban users as long as we have the permission to do that.

Anyway, I'm glad you found a solution to stop this thumright

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Solved Re: random users banned

Post by rocket2300 on April 18th 2012, 6:53 pm

@Jophy wrote:Hello,

I think it will be better if we'll see the middle part of the moderation logs, we cannot confirm if this is a major glitch if you won't provide us a clear screenshot of the whole moderation logs. Thanks!

There is "nothing" in the logs out of the ordinary whatsoever, believe me if there was I
would know about it. As I previously said, the last entry was on sunday, this happened
2 days later, so there is nothing in the logs.

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Solved Re: random users banned

Post by Jophy on April 19th 2012, 2:28 am

Then we cannot confirm really if this is a problem on our side :/ We need to see the whole screenshot of it. And the moderation logs are not getting removed or archived at certain time. Even if the last log was on Sunday, the past logs will still be shown, so we need this information by a screenshot. Otherwise you can also provide your administration logs.

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Solved Re: random users banned

Post by rocket2300 on April 19th 2012, 5:34 am


Ok this is as much as I can capture on screen of the moderator log.
As I have said from the beginning, it shows nothing out of the ordinary.



Ive not had any more reports of the problem and unfortunatly none of my
members have done a screen capture yet.



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Solved Re: random users banned

Post by Jophy on April 19th 2012, 7:12 am

I see, couldn't be the members experiencing the same problem as this:
http://help.forumotion.com/t106781-member-reporting-being-blocked-suspicious-activity-advice-please

For suspicious activity? Not sure yet and we can't confirm unless they provide a screenshot.

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Solved Re: random users banned

Post by rocket2300 on April 19th 2012, 12:32 pm

No, my members got the message saying that they were banned.
Still no screen shot, so im guessing that none of them have had the problem
since. Obviously there was a momentary glitch in the system somewhere.


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Solved Re: random users banned

Post by Jophy on April 19th 2012, 2:11 pm

So now, my question is the issue still appearing and are some members still getting banned? Have you resolved the issue? You can un-members on:
Admin Panel > Users & Groups > Ban Control

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Solved Re: random users banned

Post by rocket2300 on April 19th 2012, 2:40 pm

As orginally stated...

"Some of my members are reporting being banned one minute and then unbanned the
next, and it has nothing to do with admin or the moderators."

So I didn't need to do anything and ive had no more reports. As for it being
resolved, well it seems to have resolved itself, but only time will tell.

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Solved Re: random users banned

Post by Leviosa on April 19th 2012, 3:02 pm

Mick-1800 wrote:As orginally stated...

"Some of my members are reporting being banned one minute and then unbanned the
next, and it has nothing to do with admin or the moderators."

So I didn't need to do anything and ive had no more reports. As for it being
resolved, well it seems to have resolved itself, but only time will tell.
Hello,

I'm glad it seems to be solved !
On our side, we can't help you much more since we have no log and no trace of this error.
Hope everything will be OK now

Thanks !

Topic Solved & Locked

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