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Moderator signing in = Banned?

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Solved Moderator signing in = Banned?

Post by Flicktitty on April 20th 2012, 6:49 am

Having an issue, A moderator (also my girlfriend) can't sign in, it says you have been Banned. I went through and it says it's still active, not under the ban list.

Any other ideas?

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Solved Re: Moderator signing in = Banned?

Post by Sir Chivas™ on April 20th 2012, 8:25 am

Hi, Hello

Have you tried this:
ACP >> Users & Groups >> ban control


have you tried to change her password? You can as well check, her account via Panel, check all the way to the bottom, user still active:



Attention!
- Please provide your forum URL at all times.
- When the issue is solved, please mark it as solved.


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Solved Re: Moderator signing in = Banned?

Post by Jophy on April 20th 2012, 12:12 pm

Hello,

Please check if she's banned or not on the option provided by Chivas above.

Also, please check if she's inactive:
Admin Panel > Users & Groups > Inactive Users > Activate her there

And if it does not sort the problem, please provide us a screenshot of the message she's getting. Thank you.
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Solved Re: Moderator signing in = Banned?

Post by Flicktitty on April 20th 2012, 9:28 pm

I have checked she is still active, here are a few screenshots.

her logging in.


Ban Control screen.


Profile


She has been a member of the forum since day 1. well over a year, no idea what happened.

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Solved Re: Moderator signing in = Banned?

Post by Jophy on April 21st 2012, 5:28 am

Hello,

First can you try resynchronizing your forum:
http://help.forumotion.com/t50777-resynchronizing-your-forum

Then if it doesn't work, please try resetting bans on the utilities, you will see the option there once you log in with your founder account:
http://www.forumotion.com/en/utils/

If it still doesn't work, please provide your forum link and the username of that mod. Thanks!
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Solved Re: Moderator signing in = Banned?

Post by Base on April 21st 2012, 11:28 am

Hi, check the banned IP addresses as well to make sure that her IP isn't banned.
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Solved Re: Moderator signing in = Banned?

Post by Flicktitty on April 23rd 2012, 4:38 pm

Tried the above links, Still no such luck, Sorry for the late response as i have been out of town.

http://www.wi240sx.com/ is the forum
Lizmo is the screenname.

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Solved Re: Moderator signing in = Banned?

Post by Jophy on April 24th 2012, 5:21 am

Still no good after trying this?:
Then if it doesn't work, please try resetting bans on the utilities, you will see the option there once you log in with your founder account:
http://www.forumotion.com/en/utils/

Then resynchronize your forum again:
http://help.forumotion.com/t50777-resynchronizing-your-forum

If it still doesn't work, please let us know so we can pass this to our Pro administrators for possible technician intervention. Thank you.
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Solved Re: Moderator signing in = Banned?

Post by Flicktitty on April 24th 2012, 7:14 am

Still nothing, i've done it on IE/Chrome/Firefox. On her computer and mine. No such luck with either of them.

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Solved Re: Moderator signing in = Banned?

Post by Jophy on April 24th 2012, 11:46 am

I'll pass this thread to our administrators to look into it. Please be patient Wink
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Solved Re: Moderator signing in = Banned?

Post by Shadow on April 24th 2012, 12:13 pm

Hello,

Can you please change the email address of the user for a valid one and check if it solved the problem ? Smile
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Solved Re: Moderator signing in = Banned?

Post by Flicktitty on April 25th 2012, 4:20 am

Leeloo wrote: Hello,

Can you please change the email address of the user for a valid one and check if it solved the problem ? Smile

Thank you much! That works! :wouhou:

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Solved Re: Moderator signing in = Banned?

Post by SLGray on April 25th 2012, 5:27 am

@Flicktitty wrote:Thank you much! That works! :wouhou:

Topic Solved & Locked



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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