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Credits ???

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Pro Admin Credits ???

Post by mutley1988 on April 20th 2012, 6:22 pm

hello,

I have just sent the domain name request for http://bleachclash.forummotion.com
However after i purchased this i should of had 200 credits still remaining
(1800 to begin with and was spending 1600)

now it is telling me that i now have -3000 credits remaining

once the domain name has been checked for avability that i have requested will this change back to the 200 i had or will it remain at -3000?
I had purchased a domain name in this manner before and never came accross this problem Shocked

Ok i just checked the credit history and it says that i purchased the domain name 3 times however i dont think that is possible. Is it then possoble to rectify this?

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Pro Admin Re: Credits ???

Post by Darkel on April 20th 2012, 6:34 pm

Hello,

I think you have the same problem with this: http://help.forumotion.com/t107379-negative-credits

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Pro Admin Re: Credits ???

Post by mutley1988 on April 20th 2012, 6:43 pm

Shocked the potential of having to re-purchase an additional 3000 credits seams rather daunting

I do hope that this can be rectified in due course without the need to purchase the 3000 as i purchase the credits through allo pass

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Pro Admin Re: Credits ???

Post by Base on April 20th 2012, 11:40 pm

Hello,

I will pass this up to our pro admin for you. She will be able to assist you further with this problem. Please be patient, thanks! Smile

>> Moved to Credit Problems

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Pro Admin Re: Credits ???

Post by mutley1988 on April 21st 2012, 3:47 pm

thank you very much Very Happy

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Pro Admin Re: Credits ???

Post by Jophy on April 21st 2012, 5:10 pm

Hello, Hello

Also to inform you that she'll be back on Monday because pro administrators don't work on weekends, thank you for understanding Smile

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Pro Admin Re: Credits ???

Post by Leviosa on April 24th 2012, 2:17 pm

Hello,

It's fixed now thank you !

Do you remember something you did during the transaction process like click several times on a button or refresh the page ?


No help without your forum url
No support via private message



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Pro Admin Re: Credits ???

Post by mutley1988 on April 24th 2012, 11:00 pm

Ah thank you verymuch

Alas i dont recall refreshing the page

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