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AOL issue - Forum Slow and Sometimes doesn't load

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Pro Admin AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on April 23rd 2012, 11:38 pm

First topic message reminder :

Hi. I'm having the same problem as another forum member with my forum. I have several members, including myself, that are having problems loading the forum. This only started within the last week. Sometimes the forum takes a minute or so to load, other times I get an error message saying the page couldn't be loaded. I've not changed anything within the forum for some time and the problem seems intermittent. All other websites load up normally, so its not connection speed. I see that a suggestion was made on the other thread to try resynchronising the forum. Before I try that, what does it do as I can't find any info on that function.

Oh, and it also seems to be happening when I load the administration page or access this forum of forums.

Cheers


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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on May 5th 2012, 5:20 pm

not made a lot of difference to be honest. Should I change the dns through network sharing center or directly through the router (ie change the router settings to the alternative dns?). I've only changed it for the for the pc settings at the moment.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Leviosa on May 7th 2012, 12:05 pm

@weaver wrote:not made a lot of difference to be honest. Should I change the dns through network sharing center or directly through the router (ie change the router settings to the alternative dns?). I've only changed it for the for the pc settings at the moment.

Hello,

Only the PC settings should be changed. I guess you have rebooted your computer since then, have you seen any change ?
For other users that will try this operation, the PC needs to be rebooted after the DNS change. Wink

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on May 8th 2012, 2:48 am

No great difference as far as I can tell. I'll monitor it over the next few days and see if I still get the loading problems.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by mamabear on May 8th 2012, 8:52 pm

I am having same problem with mine

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by ~@dikz~ on May 8th 2012, 8:55 pm

Doesn't have any problem with your network operator/server?

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by mamabear on May 8th 2012, 9:19 pm

adikz wrote:Doesn't have any problem with your network operator/server?
no and no problems loading other sites

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Leviosa on May 9th 2012, 10:14 am

@mamabear wrote:
adikz wrote:Doesn't have any problem with your network operator/server?
no and no problems loading other sites
Hello,

To help us to know where the problem is located, can you please do the following operation :

You need to change your DNS (to know much about it, please click here http://windows.microsoft.com/en-us/windows-vista/change-tcp-ip-settings ) and replace it by the Google DNS for example (probably the more reliable) so that we can determinate if this is a DNS error from AOL or if the problem is somewhere else.
Don't forget to reboot your computer after this process and tell me if you see any change.

Thanks !

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by mamabear on May 9th 2012, 11:41 am

it has got worse now when I try to reach my forum I get this

Critical Information

You have been banned from this forum.

I tried to use utility to see if that would fix it, but I must have my founder login wrong. My old brain got all muddled and I don't know what to do. I am not very internet savvy so is all beyond me

this is my forum

http://todmorden.findtalk.biz

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by mamabear on May 9th 2012, 11:45 am

sorry to post straight after myself clicking the link I just posted above took me straight to my sight and super fast

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Neymar1 on May 9th 2012, 11:00 pm

@mamabear wrote:it has got worse now when I try to reach my forum I get this

Critical Information

You have been banned from this forum.

I tried to use utility to see if that would fix it, but I must have my founder login wrong. My old brain got all muddled and I don't know what to do. I am not very internet savvy so is all beyond me

this is my forum

http://todmorden.findtalk.biz

Your forum is slow for me just like my forum and the support forum.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Jophy on May 10th 2012, 5:07 am

@mamabear wrote:it has got worse now when I try to reach my forum I get this

Critical Information

You have been banned from this forum.

I tried to use utility to see if that would fix it, but I must have my founder login wrong. My old brain got all muddled and I don't know what to do. I am not very internet savvy so is all beyond me

this is my forum

http://todmorden.findtalk.biz

@mamabear wrote:sorry to post straight after myself clicking the link I just posted above took me straight to my sight and super fast
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Leviosa on May 22nd 2012, 12:25 pm

Hello,

Is this solved now for the members who are using AOL ?

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by mamabear on May 22nd 2012, 12:42 pm

@Jophy wrote:
@mamabear wrote:it has got worse now when I try to reach my forum I get this

Critical Information

You have been banned from this forum.

I tried to use utility to see if that would fix it, but I must have my founder login wrong. My old brain got all muddled and I don't know what to do. I am not very internet savvy so is all beyond me

this is my forum

http://todmorden.findtalk.biz

@mamabear wrote:sorry to post straight after myself clicking the link I just posted above took me straight to my sight and super fast
I would just like to thank Jophy for all his kind and helpful posts
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


Please don't post anything that is not related to the issue, if you'll be breaking the rules, this won't be tolerated & warnings will be given.

Please read the rules before you complain. ~ Jophy

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Neymar1 on May 22nd 2012, 8:00 pm

Leeloo wrote:Hello,

Is this solved now for the members who are using AOL ?

Please don't move it away yet. It has been fine the last 2 days but it is unpredictable so I'll get back to you.

edit: I take that back. Really slow once again.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by george20 on May 22nd 2012, 10:24 pm

Mine is ok one day and not the next , and that's any forumotion page , but loads fine using my mobile connected to my phone server , its just AOL !!

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on May 31st 2012, 10:34 pm

No, the issue isn't resolved. Its intolerable sometimes and is very frustrating for myself and several of my members. Can forumation please contact talktalk and aol and see if sense can be made of this issue as I get nowhere when I contact talktalk tech support.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by george20 on May 31st 2012, 11:03 pm

Hear hear !

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Leviosa on June 1st 2012, 10:09 am

@weaver wrote:No, the issue isn't resolved. Its intolerable sometimes and is very frustrating for myself and several of my members. Can forumation please contact talktalk and aol and see if sense can be made of this issue as I get nowhere when I contact talktalk tech support.
Hello,

We already tried but we are waiting for an answer.

I asked you to contact your customer service, what are they saying ?

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on June 4th 2012, 12:36 pm

The guy I spoke to checked and said there were no issues with forumation and there were no blocks in place. I will try them again this week.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Mr.Helper on June 5th 2012, 1:46 pm

welcome ,, I have a Forum of forumotiom and I have not encountered any problem . On the contrary it is very fast and its Wonderful .

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Leviosa on June 7th 2012, 5:25 pm

Hello,

I finally had a response from Talktalk, but nothing new...

They said to clear the cache and cookies.

And they give a phone number (for their clients) to call to have technical assistance. Don't know if you already have it or not, but here it is :

0870 087 8777

Sad I continue my research to trying to know more about this issue.

Thanks !

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on June 7th 2012, 9:25 pm

Laughing Yeh, full of useful advice aren't they. Well, I've cleared my cache and cookies...again! I'll give them another call sometime when I'm feeling particularly calm and mellow Laughing

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by george20 on June 14th 2012, 3:53 pm

AOL have told me today that they admit they have a problem there end , I told them i want to go with another provider and they said they will not charge me a cancellation fee

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Darren1 on June 14th 2012, 4:01 pm

Thanks for that Dave, did they tell you what the issue is by any chance?

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by george20 on June 14th 2012, 4:26 pm

@Darren1 wrote:Thanks for that Dave, did they tell you what the issue is by any chance?
No but they are working at it , but because i told them I had had enough and wanted to leave , they said that they couldn't carry on with my complaint What the fuck ?!? I am going to move to BT over the next few days/week

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Neymar1 on June 14th 2012, 10:45 pm

It's actually been fine recently for me. Don't take my word for it though, it'll probably get worse again.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by george20 on June 15th 2012, 2:53 pm

just had this email from AOL:

Dear Mr

Further to our phone conversations regarding your technical issues and your complaint, I write to confirm the agreement we have reached in resolution to this matter.

Firstly please accept my apologies that we have been unable to resolve the issues for you. I understand that for this reason you wish to change provider to prevent such issues continuing.

Having discussed this with you I have agreed to waive the contract breakage fee once your account is cancelled. However please note you will need to contact either myself or customer services to have a credit applied to the account once the charge is applied.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by weaver on June 15th 2012, 2:59 pm

Well, whatever the problem was, it seems to have been resolved for now. For the last few days the forum has been loading quickly with no time outs. Most of my members that had an issue are also reporting the forums loading normally again.

Thanks for all the help from the forumation team. Very Happy

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Meryl McNutt on June 16th 2012, 2:06 pm

We have the same problem with my Forum for about a week now it can take me up to 30 minutes to get on. I have tried Google Chrome, Firefox & Internet explorer as well as clearing my cache.. nothing works.

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Pro Admin Re: AOL issue - Forum Slow and Sometimes doesn't load

Post by Darren1 on June 16th 2012, 3:04 pm

Meryl McNutt, please get in contact with your provider, especially if it is AOL or TalkTalk.

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