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aol and connecting to this support forum

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Pro Admin aol and connecting to this support forum

Post by george20 on April 29th 2012, 12:13 pm

I can't connect to this forum. help.forumotion.com/forum using aol I can only get on the forum with my mobile connected to my mobile provider , I have rang aol and they say its nothing wrong with them , I can connect to all other sites and forums , anyone else got this problem or know how to help me ?

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on April 29th 2012, 6:01 pm

Hi David,

Hang 10, I've called in some AOL Support Wink

In the mean time;

Have you cleared your cache/cookies?
Whats the error that appears?

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on April 29th 2012, 6:24 pm

Yes I have cleared them the message I get is "internet explorer cannot open the webpage " have tried using different browsers but still the same

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on April 29th 2012, 6:37 pm

Hmm, thanks for that.

Ive had a quick look at the AOL Support site, and this is from them as a potential fix:
Close all programs down then click Start, Settings and Control Panel. (Windows XP users, click Start and then Control Panel.)
Double-click Add/Remove Programs.
Select Microsoft Internet Explorer from the list and click Add/Remove. (Windows XP and Windows 2000 users, click Change/Remove.)
Select the option for Repair Internet Explorer.
When prompted, click OK and then Yes. When finished, click Yes to restart your computer.

Now, are you using it on AOL web browser, or Internet Explorer (web browser)?

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on April 29th 2012, 6:50 pm

Internet explorer ,and this happens on all 3 pcs we have in the house , will give it a go , I am running Windows 7 on these pcs , I have gone into " install or change a program " but can't find internet explorer there , aol did make me restore ie in internet options ,bit it make no difference

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on April 29th 2012, 7:16 pm

Is there any updates for the AOL Desktop Setup?

I know nothing about AOL, so I'm following their support guides.

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on April 29th 2012, 7:36 pm

Not sure what you mean about updates for aol desktop , sorry I do appreciate you trying to help though

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Pro Admin Re: aol and connecting to this support forum

Post by Neymar1 on April 30th 2012, 7:39 pm

I am also having the same problem. It's nothing to do with browser / clearing the cache or anything. I don't know how we can fix this. It's something to do with the AOL connection to certain forumotion forums (not all for some reason).

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on April 30th 2012, 7:50 pm

@Neymar1 wrote:I am also having the same problem. It's nothing to do with browser / clearing the cache or anything. I don't know how we can fix this. It's something to do with the AOL connection to certain forumotion forums (not all for some reason).
so glad that some one else knows ,wish we could sort this out Sad

Have you informed aol , I have and they said it wasn't nothing there end

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on April 30th 2012, 11:07 pm

Thanks for sticking with us guys!

I haven't heard word from either of the I've contacted as yet.
Have you by any chance blocked the site?

If AOL Uses IE Settings, do this from IE, otherwise from AOL browser is fine Smile
Internet/Browser options > Security > Restricted sites.
If we are there, kindly remove us Smile
If we are not, click on 'Trusted sites' and add the following: *.forumotion.com
Click 'Add' and 'Close'
Restart the browser, and see what happens and let us know.

Also, thanks for contacting AOL for us.

Is AOL also an ISP, because Ive been searching the aol website but am still clueless at what exactly is it lol.

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on April 30th 2012, 11:19 pm

No I have tried that too , still no different, but I have had a call back from aol and they say there going to look in to it some more , will let you know as soon as I do

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Pro Admin Re: aol and connecting to this support forum

Post by Neymar1 on May 1st 2012, 8:33 pm

They've just said that they are going to look into it to me.

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 1st 2012, 8:46 pm

Let's see what happens then

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Pro Admin Re: aol and connecting to this support forum

Post by APE on May 1st 2012, 9:32 pm

Hi guys.

You may want to try this if you have not already done so.

Restart your modem..
Unplug your modem at the wall leave for 2 to 5 mins
If you have windows XP or 7 Go to

Start menu >>
All programs >>
Accessories >>
System Tools >>
Disk Clean up.. Tick all the little Boxes and then click OK this should clean up any un-wanted files

Now Plug your modem back in and restart your computer / Laptop.

A reboot of your modem can some times fix the little bugs that we get from time to time.

Hope this help's

~Ape~

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 1st 2012, 10:01 pm

thanks but have tried that

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Pro Admin Re: aol and connecting to this support forum

Post by APE on May 1st 2012, 10:10 pm

davehutch wrote:thanks but have tried that
ok well sorry i can not help any more then that it really must be Down to AOL then as i see your site fine.

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Pro Admin Re: aol and connecting to this support forum

Post by abn on May 2nd 2012, 8:54 am

To be!!!!Hope to do better!

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on May 2nd 2012, 2:23 pm

Ape, the forum in concern is this support forum Wink

As a last idea, if this doesn't work, then there is an issue on AOL's end, as everyone else can visit the site so it's not on FM's end.

Windows 7/XP(/I assume visa too)
1- go to start (for windows 7, in the search box, type 'cmd', click on the first result, a black box) Run insert: 'Command Prompt' and it should open a new window, which is black and u can type into.

For Vista: I assume the instructions is the same, and the below are the same, but I have always hated vista and have no experience soo, if it's wrong, hit up google, please.

Type the following do NOT copy and paste.

ipconfig /renew
ipconfig /flushdns

Now, they force your computer to refresh or renew your connections to the Internet, and force the dns resolver to clear all data and get new data.

Don't worry, there is no harm done to your data Wink

If that still does nothing, which I don't think it will do anything, let's make sure you have no connection to us via PC:

In the same box, insert:
ping help.forumotion.com

You should expect a result of 4x request time out, 100% packet loss.
Now, the numbers it came up with in brackets, you want them now.
type
ping 75.126.156.14
Normally you should expect a result of 4x replies, and a 100% packet return.
Now, being that you can't access the forum, you should expect a return of no reply and 100% packet loss

Let us know the response Smile

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Pro Admin Re: aol and connecting to this support forum

Post by abn on May 2nd 2012, 2:41 pm

:wouhou:

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 2nd 2012, 2:48 pm

All I get is this is not a recognized command

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on May 3rd 2012, 8:09 pm

Huh? scratch
I've never seen, or even heard of that.
Hit up Google, or you can ask the trustworthy people at: http://www.geekpolice.net/ - they've been around, well, longer then I have been, and are quite good.

But, to progress the issue, I believe, get in contact with AOL Again, as I don't know of any other solution- especially since only AOL is having this issue. Ask as may specific details, maybe even an ETA on the issue?
Ask f

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 3rd 2012, 8:20 pm

On my mobile it now says this not a trusted site and I have to click continue ,wish we could sort this

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on May 3rd 2012, 8:42 pm

Is the message coming from the browser itself, or from AOL?

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 3rd 2012, 8:50 pm

I can only access this forum on my phone and I am with Vodafone , I can't access the forum through my phone if I connect to my WiFi which is aol , so the message has started coming up on my phone

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Pro Admin Re: aol and connecting to this support forum

Post by Neymar1 on May 3rd 2012, 11:10 pm

Darren1 it isn't only the support forum. It is some other forumotion forums aswell like my own.

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 6th 2012, 7:57 am

I am still having the same problem really worries me because if I get a problem with my forum I will find it hard to get help only being able to to use my phone to connect to this help forum

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on May 6th 2012, 8:18 pm

Guys, I'm sorry this is occurring, I'll try to pass this up once again.

I don't think there's anything that ForuMotion can do, as said in the other thread about AOL Issues, as it's not coming from their side.

Neymar, I haven't been too active lately, so until the 3rd, I was only aware that it was only for David, and the support forum, my apologies.

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Pro Admin Re: aol and connecting to this support forum

Post by Base on May 6th 2012, 9:13 pm

Hello,

The issue has been passed up to our pro admin to investigate. Please be patient and wait for a response from her. Thanks! Smile

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Pro Admin Re: aol and connecting to this support forum

Post by Neymar1 on May 6th 2012, 11:55 pm

@Base wrote:Hello,

The issue has been passed up to our pro admin to investigate. Please be patient and wait for a response from her. Thanks! Smile

Thanks. Smile

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 7th 2012, 6:52 am

@Neymar1 wrote:
@Base wrote:Hello,

The issue has been passed up to our pro admin to investigate. Please be patient and wait for a response from her. Thanks! Smile

Thanks. Smile
yes thank you !

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