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aol and connecting to this support forum

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Pro Admin aol and connecting to this support forum

Post by george20 on April 29th 2012, 12:13 pm

First topic message reminder :

I can't connect to this forum. help.forumotion.com/forum using aol I can only get on the forum with my mobile connected to my mobile provider , I have rang aol and they say its nothing wrong with them , I can connect to all other sites and forums , anyone else got this problem or know how to help me ?

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Pro Admin Re: aol and connecting to this support forum

Post by Leviosa on May 7th 2012, 11:44 am

Hello,

It is already explained in this topic that we probably can't do anything as it's a problem on AOL side.

I asked the users to do some checks to know where the problem is, it seems to be related to the DNS.

Please try to change them also : http://help.forumotion.com/t107997-forum-slow-and-sometimes-doesn-t-load

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 10th 2012, 3:17 pm

Aol have been in contact with me and got me to do a few things one of them changing me dns , but I still can't access this forum through aol , they said that they are still looking in to it and will get back to me

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 13th 2012, 6:25 am

Still no joy , really worries me if anything was to happen with my forum ,not sure if I would be able to sort it out using my phone to post on here for help Sad

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Pro Admin Re: aol and connecting to this support forum

Post by Darren1 on May 13th 2012, 2:00 pm

I'm sorry to tell you Dave, but there's nothing else we can do, as this is coming from AOL's service and not us. All you can do is keep calling them. and asking for progress updates. Sorry.

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 13th 2012, 2:02 pm

@Darren1 wrote:I'm sorry to tell you Dave, but there's nothing else we can do, as this is coming from AOL's service and not us. All you can do is keep calling them. and asking for progress updates. Sorry.
Thanks m8

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Pro Admin Re: aol and connecting to this support forum

Post by dreamboy225225 on May 18th 2012, 12:50 am

Leeloo wrote:Hello,

It is already explained in this topic that we probably can't do anything as it's a problem on AOL side.

I asked the users to do some checks to know where the problem is, it seems to be related to the DNS.

Please try to change them also : http://help.forumotion.com/t107997-forum-slow-and-sometimes-doesn-t-load

ah yes thanks for the link. it was helpful.

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on May 22nd 2012, 10:28 pm

Aol say they are still trying to sort it out, its been weeks now since they started to look in to it , had a call Friday to say they where looking into it still

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Pro Admin Domain Name Removal

Post by aquariumid on May 28th 2012, 8:13 pm

Hi,

I signed up for a domain through forumotion.com but now wants to remove it and use that domain name to forward to my other web site. Is there anyone out there who can help me by showing me how to do this?

Thanks,

pandalillyapps AT yahoo DOT com

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Pro Admin Re: aol and connecting to this support forum

Post by Jophy on May 29th 2012, 10:18 am

@aquariumid wrote:Hi,

I signed up for a domain through forumotion.com but now wants to remove it and use that domain name to forward to my other web site. Is there anyone out there who can help me by showing me how to do this?

Thanks,

pandalillyapps AT yahoo DOT com
Hello, Kindly please open your own topic rather than posting here which is irrelevant to your problem. Thanks Smile

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Pro Admin Re: aol and connecting to this support forum

Post by george20 on June 11th 2012, 11:57 am

Not only can I not connect to this support forum I now can't connect to WWW.Suzukib-king.org which I believe is a forumotion based forum , wish I knew what to do aol keep telling me they are looking in to it ,

update>>>>> as things stand I can now get on this forum the first time since I started this thread thumleft dont know how long it will last scratch Now the bad bit from this morning i cant get on this forum www.suzkib-king.org this is a forumotion forum that i go on every day ,

Wish i knew what was happening ,


this is all through AOL , i can access them through my mobile connected to my mobile provider and alway have been able to , if i connect my phone to my home wi-fi (aol) i cant



UPDATE >>>> Aol have just admitted they have a problem and are still sortting it out , I am changing internet providers over the next few days , I cant carry on like this


just had this Email from AOL:

Dear Mr

Further to our phone conversations regarding your technical issues and your complaint, I write to confirm the agreement we have reached in resolution to this matter.

Firstly please accept my apologies that we have been unable to resolve the issues for you. I understand that for this reason you wish to change provider to prevent such issues continuing.

Having discussed this with you I have agreed to waive the contract breakage fee once your account is cancelled. However please note you will need to contact either myself or customer services to have a credit applied to the account once the charge is applied.

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