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Contact Us link is not working

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Solved Contact Us link is not working

Post by Formicida on April 29th 2012, 1:25 pm

Can this be looked into anytime soon please? This issue has been going on for months.

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Solved Re: Contact Us link is not working

Post by Darren1 on April 29th 2012, 5:37 pm

Hi,

There hasn't been any reports of it as yet, so the devs probably dont know of it Wink

Can we have the URL of your forum
Can you tell us more, is it the submit button isn't submitting?
Have you tried another browser, or location?
Is it just your forum?

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Solved Re: Contact Us link is not working

Post by Formicida on April 29th 2012, 6:37 pm

Thanks again Darren for your reply. When you click on the Contact Us link on my forum or any, the reply dialogue form doesn't come up and it goes right back to the home page.

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Solved Re: Contact Us link is not working

Post by Darren1 on April 29th 2012, 6:41 pm

Thanks for the specifics Smile

Could you please provide a link to your forum?

Have you tried another browser, or location?
Is it just your forum?

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Solved Re: Contact Us link is not working

Post by Jophy on April 30th 2012, 11:17 am

Hello,

Try clearing cache:
http://help.forumotion.com/t22597-how-to-clear-the-cache-in-firefox-internet-explore-chrome

Might just be a browser issue, try another browser too.

Also, please provide your forum link. Wink

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Solved Re: Contact Us link is not working

Post by spada1150 on April 30th 2012, 2:59 pm

Thanks to this website. The information and knowledge. And shared many experiences.

Fake signature removed - Nera

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Solved Re: Contact Us link is not working

Post by Formicida on May 3rd 2012, 1:43 am

Hi Darren and Jophy,

It's not a browser issue or a cache issue. Try it yourselves here or on your own forums. It's your forum's address with /contact.forum at the end of the address. This forum's contact us link is www.help.forumotion.com/contact.forum



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Solved Re: Contact Us link is not working

Post by Darren1 on May 3rd 2012, 3:09 am

Ah ok,I understand now Very Happy

Because of a URL Change a few years ago, that specific link is no longer working - remove the '.forum' and it should work Very Happy
For example:
http://testorial.forumotion.com/contact
Because the contact form is not available of the support forum, it will not work.
Although, oddly it seems to work on my test forum


Make sure the contact form is enabled Wink

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Solved Re: Contact Us link is not working

Post by Formicida on May 3rd 2012, 3:41 am

Thank you Darren, the change in the link address worked. Smile

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Solved Re: Contact Us link is not working

Post by Nera. on May 3rd 2012, 10:42 am

Topic Solved & Locked

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http://webartzforum.com

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