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It could be a temporary problem for that user. Please check, if its been happening for more than a few hours or so?
Please ask them what ISP they are using as i know there is a problem with AOL uses getting in to some sites.
Forumotion and AOL really need to talk to each other or something. This problem just keeps going on and on and on and on and on and on...
Seems it was temporary for the user, and has rectified itself now!
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