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Member cannot access board - please help

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Solved Member cannot access board - please help

Post by felicity4us2 on May 7th 2012, 3:17 am

One of our members is unable to access our board or any of our urls connected to the board.

Member Info:

Hostname: ti0189a340-dhcp0669.bb.online.no
ISP: Telenor Norge AS
Organization: Telenor Norge AS

Our board http://www.igdid.com/

Can you help - she is so frustrated now - she is also using a mac with firefox browser.

Thank you,
Felicity


Last edited by felicity4us2 on May 7th 2012, 4:13 am; edited 1 time in total

felicity4us2
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http://igdid.com

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Solved Re: Member cannot access board - please help

Post by Darren1 on May 7th 2012, 3:37 am

Hey Felicity,

Is it just this one user that's affected?

Do you know what error is given when this user logs in?
If an error code (IE: #401) is given that would be useful too Smile

Darren1
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Solved Re: Member cannot access board - please help

Post by felicity4us2 on May 7th 2012, 4:06 am

Okay, she is not good with computers. She copied the screen - and put this in chat for us - hhh nei og nei alt er p norsk

Can anyone read Norwegian - hey, I am trying to get more info. She is using Safari.

Thank you - she just got in after most of the day - :wouhou:

felicity4us2
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http://igdid.com

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Solved Re: Member cannot access board - please help

Post by Darren1 on May 7th 2012, 4:14 am

Edit:
Glad we could help out Very Happy

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Solved Re: Member cannot access board - please help

Post by Jophy on May 7th 2012, 4:35 am

Topic Solved & Locked

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