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Icon Problem/Issue

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In progress Icon Problem/Issue

Post by Opal on 13/5/2012, 15:47

Hello there. I've recently created a forum on forumotion phpbb2 and a few members have joined up. One of my forum member particularly can't view any icons or any buttons on the skin that I've added to the forum due to an anti virus software firewall called vipre anti-virus. Vipre anti virus software keeps asking for a plugin to be downloaded. They can post but no icons are showing up on the forum site or skin. They're on a windows vista operating system but the anti virus vipre doesn't appreciate the plugin hence no icons. Is there anyone who could help me with this issue? Many thanks in advance if so.

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In progress Re: Icon Problem/Issue

Post by Jophy on 14/5/2012, 05:56

Hello,

Sometimes, plug ins needs to be downloaded for better site viewing, try to advice them to download the plug in and see if it sorts the problem.
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In progress Re: Icon Problem/Issue

Post by Opal on 14/5/2012, 09:46

Ok! Thank you!

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In progress Re: Icon Problem/Issue

Post by Opal on 14/5/2012, 13:02

Hello again. The member doesn't know which plugin it is to download. Already tried to advise her to download the plugin but she's not very computer savvy (nor am I in this case regarding the post/topic icons not showing up) I've asked her if it comes up with a message when it shows up but got no response yet..

Sorry. Thank you for the reminder. I will remember to edit it next time. OK. Thanks for letting me know. Yes, I am aware that vista is a difficult operating browser too, I have no knowledge whatsoever about vista as I am only on a mac. Thank you for your help. Smile


Last edited by Opal on 14/5/2012, 17:13; edited 1 time in total (Reason for editing : replying and not double posting)

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In progress Re: Icon Problem/Issue

Post by Jophy on 14/5/2012, 14:47

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

I'm not really expert with browser plug ins blackeye Try to advice him/her to download adobe plug in. Not sure if this is gonna solve the problem.
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In progress Re: Icon Problem/Issue

Post by Ahkrir on 14/5/2012, 16:39

Oh [Language] Windows Vista >.>
Not sure if this can be fixed easaly (since it is Vista), and I don't think a couple add-ons will fix it.
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In progress Re: Icon Problem/Issue

Post by kirk on 15/5/2012, 16:49

it sounds to me like they have to allow forumotion in there protection settings somewhere?, or cookies..
I have never heard of the virus protection your talking about but is most likely a setting you have to allow the site in.

Other then that you will have to ask him to get a screen shot of what the message is telling him, what happens when he tries to find the plugin?

Or tell him to contact http://www.vipreantivirus.com/ and ask them what to do to get on the site?
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In progress Re: Icon Problem/Issue

Post by Ahkrir on 15/5/2012, 19:22

Hmm yes, try deleting cookies? In most browsers it works.
If not, try going into the settings and look for:
Protocols:
SSL numbershere
TLS numbershere


If they are disabled, they should enable them.
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