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Members can't login after I changed skin/theme

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Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 2:51 pm

Why can't my members sign in after I changed skin/theme. Do they need to re-register? or will it even let them reregister?

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 2:53 pm

Changing the skin doesn't mean you have to re-register, what error are they getting?

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 3:19 pm

i can't remember something about registration. I also changed a lot of other things in admin panel.I don't really know what i'm doing but when I tried to re register one member it said user name and email already in use???

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 3:23 pm

Users & groups>Inactive Users
Check if the user is already registered, activate that user.


If this does not help.
General>Forum>Security
Unauthorize subscriptions made with the most commonly used spam usernames. :No
*Please Note this will open a gateway for accounts to be opened with common spam usernames.

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 4:18 pm

Error message:You have specified an incorrect or inactive username, or an invalid password.

When Moderator trys to post she gets:Permissions in this forum: You cannot reply to topics in this forum
I don't know what I've done LOL Please help

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 4:22 pm

Lol, lets just stick to your first problem. Lets sort that out first, then we can tackle the 2nd problem.

Did you do as i suggested in the previous post, is it still happening?

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 4:31 pm

Yes I did. The moderator can sign in now but not members

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 4:34 pm

1) Change the password of that user in the admin panel.
2) You try logging in with the new password & username, see what happens. If you are able to login, go to step 3.
3) Provide the user with the new password & username, see if he is able to login.

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 4:45 pm

Great! Yes that worked!

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 4:50 pm

So do I have to do this on all of them individually and send them an email or is there an easier way to do this?

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 4:53 pm

I don't think its happening for all the users, i think the user could have used incorrect password. You just need to sort it out for whoever has forgotten it.

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 5:31 pm

I know it happened to three and how will they contact me if they can't sign in

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 6:09 pm

The same way they informed you of the error. Shocked

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 6:12 pm

Those three happened to know my personal email address, the others don't.

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Re: Members can't login after I changed skin/theme

Post by Sanket on May 14th 2012, 6:13 pm

How do you know its happening to other users then ? Confused

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Re: Members can't login after I changed skin/theme

Post by Ahkrir on May 14th 2012, 6:42 pm

Hmm you could make a notice on your forum for the others, so they can contact you? :-) Just a tip.
Or, I think it is possible to send them a message (ofcourse if the e-mail is valid and theirs and read it)
CP -> Users & Groups -> Users -> Handle Users -> Inform (select inform, out of deactivate and delete.
<- Nevermind, you can't make your own mail for that..

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Re: Members can't login after I changed skin/theme

Post by tonya1968 on May 14th 2012, 7:05 pm

But I don't need to post my email address do I?

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Re: Members can't login after I changed skin/theme

Post by SLGray on May 14th 2012, 7:16 pm

You do not have to post your email address. Just inform them to use the contact link at the bottom of the page. It is in the footer links.

To activate it:
Administration Panel > Messages & Emails > Emails & Contact Form


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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Re: Members can't login after I changed skin/theme

Post by Ahkrir on May 14th 2012, 7:49 pm

Like slg said, that would be a good option.

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Re: Members can't login after I changed skin/theme

Post by SLGray on May 15th 2012, 1:01 am

You can also get the the link to the contact page and post the link in your message.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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