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Member cannot send pm

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Solved Member cannot send pm

Post by Daisi2 on May 21st 2012, 8:35 pm

Hi one of my members says she cannot send a pm and when she fills in the name of who to sent it to it reverts back to her name and it sends it to herself. Anyone can help with this pls.

http://kindlerscrafting.englishboard.net
Memer name Pat

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Solved Re: Member cannot send pm

Post by Darren1 on May 21st 2012, 8:37 pm

Hi,

Is it exclusively this one user?
Does the box suggest anything, such as her username? She may have Auto-fill enabled.

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Solved Re: Member cannot send pm

Post by Daisi2 on May 21st 2012, 8:46 pm

Can you direct me to autofill please Darren I have no clue where it is and yes it does seem exlusive to her Darren no one else has mentioned it.

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Solved Re: Member cannot send pm

Post by Darren1 on May 21st 2012, 8:52 pm

You know when you register to a website/forum and u need to put in your username & email, and it has a line drop down under the box with an answer?
That's what I mean Smile

The easiest way of clearing it, is to clear the cookies of the browser, which I would suggest to clear both the cookies & cache, just to make sure it's not giving old data.

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Solved Re: Member cannot send pm

Post by Daisi2 on May 21st 2012, 8:58 pm

Oh pale yes ofc I see what you mean excuse my idiocy, thanks Darren I will pass that on to her.

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Solved Re: Member cannot send pm

Post by Base on May 21st 2012, 9:29 pm

I will leave this topic open for your reply. Smile

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Solved Re: Member cannot send pm

Post by Daisi2 on May 22nd 2012, 12:20 pm

I really dont know what is going on, I gave her the information to clear cookies and cache as per Darren's instructions which she did and still had the same problem.

My self and another administrator went into her account with her permission and pm'd each other without problem.

Whilst in there we saw all the messages to Pat from Pat it is very strange, I can only think it is something to do with her pc unless anyone else has any ideas as to why this is happening.

Thank you

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Solved Re: Member cannot send pm

Post by Daisi2 on May 22nd 2012, 12:31 pm

This problem is now solved, so I will post here an extract from the members pm to me in case anyone else gets the problem.

"Daisi I've solved it thankyou! It was my Norton security programme which was reading the user box to fill in my name like a log in. As soon as I switched to private browsing where my Norton programme can't fill in my passwords etc. the box stayed with your name"

Thank you for your help Darren and Base.

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Solved Re: Member cannot send pm

Post by SLGray on May 22nd 2012, 7:57 pm

Topic Solved & Locked

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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