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One moderator cannot view IP's or ban members

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Solved One moderator cannot view IP's or ban members

Post by Neymar1 on June 16th 2012, 12:42 pm

Hey, I have a slight problem on my forum and was just wondering if anyone can help. I've added a new moderator recently by going through the same procedure as usual (adding them to the moderators group and changing the rank). He can edit posts, visit staff sections etc. but cannot ban members or view IP addresses. Anyone know why this is, or what I can do?


Last edited by Neymar1 on June 18th 2012, 7:39 pm; edited 1 time in total
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Solved Re: One moderator cannot view IP's or ban members

Post by Akkii on June 16th 2012, 12:43 pm

You checked Permissions?
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Solved Re: One moderator cannot view IP's or ban members

Post by Neymar1 on June 16th 2012, 1:00 pm

@Akkii wrote:You checked Permissions?

Yes. All other moderators can check IP and ban, and they are in the exact same group/rank etc. only 1 cannot do this.
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Solved Re: One moderator cannot view IP's or ban members

Post by Akkii on June 16th 2012, 1:03 pm

That's strange :O
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Solved Re: One moderator cannot view IP's or ban members

Post by Neymar1 on June 16th 2012, 11:17 pm

@Akkii wrote:That's strange :O

Yeah.
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Solved Re: One moderator cannot view IP's or ban members

Post by SLGray on June 16th 2012, 11:20 pm

Did you add the member in the administration panel or the moderator group page?


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Solved Re: One moderator cannot view IP's or ban members

Post by Sir Chivas™ on June 16th 2012, 11:20 pm

Hi, Hello

Sometimes is the Moderators. You should explain them, how it works. Were to go and etc. Because, if all of the moderators can ban etc. And he can't then that means he doesn't know how to.



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Solved Re: One moderator cannot view IP's or ban members

Post by Neymar1 on June 17th 2012, 12:02 am

slg wrote:Did you add the member in the administration panel or the moderator group page?

Admin panel. And to answer the other question, he does know how to as I explain everything to mods, I wouldn't just make them mod and leave them. When trying to a view an IP address he gets an error saying he doesn't have permission, the say when trying to ban. He can view the question mark button for viewing the IP and the button for banning, but it doesn't let him actually do it.
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Solved Re: One moderator cannot view IP's or ban members

Post by Base on June 17th 2012, 12:05 pm

Try removing him and then re-adding him again. Then, resynchronise your forum at:

1. Administration Panel (advanced mode)
2. General Tab
3. Configuration (on the left, under Forum)
4. Check the 'Resynchronize your forum' box
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Solved Re: One moderator cannot view IP's or ban members

Post by Neymar1 on June 17th 2012, 4:29 pm

@Base wrote:Try removing him and then re-adding him again. Then, resynchronise your forum at:

1. Administration Panel (advanced mode)
2. General Tab
3. Configuration (on the left, under Forum)
4. Check the 'Resynchronize your forum' box

I've given it a try, I'll let you know how it goes.
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Solved Re: One moderator cannot view IP's or ban members

Post by Base on June 17th 2012, 6:10 pm

Okay thanks, I'll leave this topic open for your reply. Smile
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Solved Re: One moderator cannot view IP's or ban members

Post by Neymar1 on June 18th 2012, 7:41 pm

@Base wrote:Okay thanks, I'll leave this topic open for your reply. Smile

Thanks, it worked.

Solved.
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Solved Re: One moderator cannot view IP's or ban members

Post by Sanket on June 18th 2012, 7:58 pm

Topic Solved & Locked
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