need help with new members!

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In progress need help with new members!

Post by jo-maddison on June 21st 2012, 3:00 pm

hi i have a private small forum but we have 2 new members wanting to join but after they have joined they get this message when trying to log in I'm not authorised or don't exist" and i think but not 100% sure that a confirmation email was sent out as its sposed to do,,how can i fix this problem how do i resend confirmation email? thnx

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In progress Re: need help with new members!

Post by Shadow on June 21st 2012, 3:09 pm

Hello,

Are they able to provide a screenshot of the error messages they get ?

Thanks Smile
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In progress Re: need help with new members!

Post by jo-maddison on June 21st 2012, 3:18 pm

i will try get one of them to do this dont know why its doing this cos it says the newest members to join and has there names there and i am able to see there profile and change there status to moderator but they cant log in? x

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In progress Re: need help with new members!

Post by SLGray on June 21st 2012, 6:26 pm

Check here to see if there accounts are in the Inactive List:
Administration Panel > Users & Groups > Users > Inactive List
If they are there, you can active their accounts.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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In progress Re: need help with new members!

Post by jo-maddison on June 22nd 2012, 8:23 pm

hi nope they arnt in that list but they are in the recent members list so why the hell cant they log in i dont get it, they say they didnt get an email to activate account after they joined and my forum has this enabled so why didnt they get that email to activate account anyone know?

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In progress Re: need help with new members!

Post by jo-maddison on June 23rd 2012, 4:41 pm

bumping as need help here x

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In progress Re: need help with new members!

Post by Shadow on June 25th 2012, 9:50 am

Hello,

Did they checked their spam folder ?
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In progress Re: need help with new members!

Post by jo-maddison on June 25th 2012, 3:36 pm

yep and sorry cant get a screenshot they rnt very tecnical x

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In progress Re: need help with new members!

Post by Shadow on June 25th 2012, 3:45 pm

We need to know the exact error message they get to be able to help them.
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