The staff locking and sending topics to garbage too quickly

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The staff locking and sending topics to garbage too quickly

Post by multiverse on June 22nd 2012, 7:22 pm

i have a number of issues, including a bug report that was never addressed, still open. just because i didnt bump them mean they get locked and dumped?

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Re: The staff locking and sending topics to garbage too quickly

Post by Mike on June 22nd 2012, 8:19 pm

That doesnt seem right. I've given this thread link to an admin to handle.
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Re: The staff locking and sending topics to garbage too quickly

Post by Base on June 22nd 2012, 9:28 pm

Hi, we only garbage topics if they are spam or solved without a solution. The most likely reason why your topic may have been garbaged is because there is an auto-pruning system in place in the support sections. If a topic has not received a reply within 30 days then it automatically gets moved to the garbage.
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Re: The staff locking and sending topics to garbage too quickly

Post by Sanket on June 25th 2012, 12:48 pm

@Base wrote:Hi, we only garbage topics if they are spam or solved without a solution. The most likely reason why your topic may have been garbaged is because there is an auto-pruning system in place in the support sections. If a topic has not received a reply within 30 days then it automatically gets moved to the garbage.
Yes, its the auto pruning system in place. Also, its 14 days for all the support problem forums, except for Scripts (Coding) Problems which auto prunes in 20 days.
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Re: The staff locking and sending topics to garbage too quickly

Post by Jophy on April 2nd 2013, 4:52 am

Since this topic was answered => Topic Locked
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