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e-mail newsletter

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Solved e-mail newsletter

Post by Carpe_Mortis on June 27th 2012, 2:31 am

I tried to e-mail a newsletter 10 hours ago and my 2 test email accounts didn't receive it. And now I went to resend and it says to try later, unable to send. Mad Any help will be appreciated.
Thank you.

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Solved Re: e-mail newsletter

Post by Shadow on June 27th 2012, 12:12 pm

Hello,

You need to wait 24 hours to send a second newsletter.
What's your forum's URL ?
Have you checked your spam folder ?


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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 27th 2012, 2:46 pm

I was able to e-mail again this morning and it posted as sent. It hasn't reached my e-mail yet but it has only been 30 minutes since I did e-mail it. I was wondering if it was possibly that I had sent it through the board forum, I think that's what it was called. I sent it under my admin address this time so we will see, hopefully success. I will post later what happens. I am not sure what my URL is? Where do I find and I will answer.Thanks for the response. cheers

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Solved Re: e-mail newsletter

Post by Shadow on June 27th 2012, 2:50 pm

It's just the link to your forum.

Have you checked the spam folder of your email box ?
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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 27th 2012, 5:42 pm

Yes I have checked the Spam Folder and there is nothing there either. I did just check my e-mail and my test e-mail and nothing after 3 1/2 hours, I did receive the e-mail to the Admin e-mail address just a few minutes after sending it. The URL is , if I am assuming you mean the address by the URL is http://wolfpackone.forumotion.com. I don't have to write this in html code do I? The e-mail I received in the Admin mailbox looked perfect even though I did not write in code form. Confused Thanks for your help.

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Solved Update

Post by Carpe_Mortis on June 28th 2012, 2:26 pm

Still not receiving e-mail to my account or a test e-mail account. Did receive the e-mail to the Admin e-mail account. I had changed in Messages and e-mails, Contact Form, allow external links and e-mails, from no to yes. Does this only effect the outgoing e-mails from the admin for which it is set for? So what can I do to get my newsletter to my members? Confused

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Solved Re: e-mail newsletter

Post by Shadow on June 28th 2012, 3:25 pm

Hello,

I've just registered in your forum as admin and sent a newsletter to the admin group.

I received it without any problem. Maybe you should change your email address ?

Are you sure that your members didn't received it at all ? My email address was a Gmail address and I received it immediately.


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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 28th 2012, 4:22 pm

That's the thing though, I am receiving it at my Admin e-mail address but not my e-mail (Carpe_Mortis), or another persona I use, MundaneNoodle. Neither of the latter are receiving the e-mail.

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Solved Re: e-mail newsletter

Post by Shadow on June 28th 2012, 4:27 pm

And what about your users ? Did they received your first newsletters ?

Edit : my last newsletter was sent only for admins that's why you didn't received it on your other email addresses.
I sent another newsletter to all your members (and I was a simple member in your forum this time) and I properly received it.

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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 28th 2012, 4:40 pm

I will have to check with them. I assumed that since the two I use as members for myself did not receive them that none of the users/members are receiving them. Do I need to use html code to make this work? Any of the other questions that I previously asked have anything to do with why I am not getting through?

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Solved Re: e-mail newsletter

Post by Shadow on June 28th 2012, 4:49 pm

No, it doesn't have anything to do with the HTML code Wink
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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 28th 2012, 4:57 pm

Okay. Are there any settings that I need to correct to be able to send e-mails out to members?

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Solved Re: e-mail newsletter

Post by Shadow on June 28th 2012, 5:00 pm

No, your configuration's right and I was able to send 2 newsletters from your forum, so it seems to be fine Smile


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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 28th 2012, 5:03 pm

Crap, that is weird. I will check to see if any other members are receiving the newsletter. I will let you know. Thank you for helping. This is frustrating to say the least. I must be doing something wrong.

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Solved Re: e-mail newsletter

Post by Shadow on June 28th 2012, 5:07 pm

I wait for more info and we'll try to find a solution thumright

Thanks !!
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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 28th 2012, 5:08 pm

Thank you.

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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 29th 2012, 2:22 pm

Hello Leeloo,
I have asked several of my members whether they have received the newsletter and I had a few answer. Out of the 5 that I have answers for two received the letter, one at(Gmail) one at Yahoo, the Yahoo was my Admin address. The others that did not receive, these include my two e-mails at Yahoo, one had Gmail all others were Yahoo. I wish I had a more definitive study for you but I am still waiting for other members to return my inquiry.

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Solved Re: e-mail newsletter

Post by APE on June 29th 2012, 2:44 pm

Just one thing are all your accounts set to all get news letters

This can be found in Users Profile under preferences
Scroll down to Allow newsletters : YES make sure there all set as yes or your members and your self will not get the news letter's.

Also if your 2 other Email address are the same as your test account i found that you will only get one Email to that address no matter what the name of the member is

So if you have 3 accounts with the same Email address like this (Bing.Bang@hotmail.co.uk) this will only sent 1 Email out to that address.

Well that is what i get as my test account and my Admin account only ever gets 1 as they are the same address Wink

~Ape~



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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 29th 2012, 2:48 pm

I will go make sure we are set to accept newsletters. I can do all this through my Admin account?

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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 29th 2012, 2:55 pm

Well my Admin account was not set to accept newsletters, I did receive them at this address as it was but that must be because it is the admin. I will now check others and see if they are set to accept.

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Solved Re: e-mail newsletter

Post by APE on June 29th 2012, 2:56 pm

For your accounts you can change them not sure you can do thid for all your members thou i will have a look Wink and EDIT this post

EDIT: YES you can change all the members settings in the ACP to let them get news letters but its a long way round it as you will have to do all members one by one Sorry


Last edited by APE on June 29th 2012, 2:59 pm; edited 1 time in total



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Solved Re: e-mail newsletter

Post by Shadow on June 29th 2012, 2:58 pm

No, just in users profiles.

I've checked your account Carpe_Mortis and you don't allow newsletters on it.

APE is totally right, that may be the solution to our issue. You have to check this with your users.


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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 29th 2012, 3:04 pm

Yes, I think this is exactly the problem. The accounts were not set to accept newsletters. I will make changes and update the results and then close thread, unless there is another problem. Thank you so much for your help I think we do have the answer. Very Happy

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Solved Re: e-mail newsletter

Post by APE on June 29th 2012, 3:06 pm

When sending out a news letter By Email i always do a copy of it and post this out on the main forum also so if some members DON'T want a news letter in there Emails they can still see it when they log on the forum .

And glad i was os some help to you and leeloo also lol

~Ape~ Neutral
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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 29th 2012, 3:15 pm


Excellent idea Ape. I will post the newsletter to be in the forum as well. Is that setting for accepting newsletters set by members or is it just set by default? I don't want to change their setting to accept if they had set it to not accept.

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Solved Re: e-mail newsletter

Post by Shadow on June 29th 2012, 3:18 pm

@APE wrote:When sending out a news letter By Email i always do a copy of it and post this out on the main forum also so if some members DON'T want a news letter in there Emails they can still see it when they log on the forum .

And glad i was os some help to you and leeloo also lol

~Ape~ Neutral

Thanks a lot for your help APE ! Sometimes we are seeking for bugs but the solution is right before our eyes. thumright

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Solved Re: e-mail newsletter

Post by Carpe_Mortis on June 29th 2012, 3:26 pm

I do want to thank you Leeloo for sticking with this until we had a fix for the problem. I will update this thread and close after my next newsletter distribution and the outcome. Again thank you both for the help.

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Solved Re: e-mail newsletter

Post by Shadow on June 29th 2012, 3:30 pm

@Carpe_Mortis wrote:I do want to thank you Leeloo for sticking with this until we had a fix for the problem. I will update this thread and close after my next newsletter distribution and the outcome. Again thank you both for the help.

No problem, it was a pleasure ! Very Happy
I wait for your next newsletter and your feedback before lock this thread.
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Solved Re: e-mail newsletter

Post by APE on June 29th 2012, 11:58 pm

@Carpe_Mortis wrote:
Excellent idea Ape. I will post the newsletter to be in the forum as well. Is that setting for accepting newsletters set by members or is it just set by default? I don't want to change their setting to accept if they had set it to not accept.
This setting is set to YES by default so the members may have changed it to NO when they made there account with you..

And really no need to thank me that is what i'm here for Wink

One more thing you could put on your news letter in the forum is just a little note that if your members would like to get the Email please change there settings in there profiles this will help your members as they may have forgot they changed them in the first place ;Wink

~Ape~
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Solved Re: e-mail newsletter

Post by Carpe_Mortis on July 2nd 2012, 7:26 pm

Checking with all members they had received newsletter test idf they had newsletter enabled in their profile. Thanks all for the help.

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