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Help me restore to default forumotion domain, please !

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Solved Help me restore to default forumotion domain, please !

Post by xuanduc on July 16th 2012, 10:16 am

Hi everyone,
I have the forumotion, my default forumotion domain is: a3k43.withme.us, and my custom domain is: a3k43.net.
This time, the domain a3k43.net has been inactived. Can you help me restore my domain to the default, please?
I have tried access my forum as both a3k43.withme.us and a3k43.net are not-done.
I have configed "automatic redirect from a3k43.withme.us to a3k43.net" from Admin Control Panel.

I hope to get helps from everyone !!!!!!
Thanks for your concerns.

xuanduc
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Solved Re: Help me restore to default forumotion domain, please !

Post by SLGray on July 16th 2012, 10:24 am

Try using the Utilities Tool: http://www.forumotion.com/en/utils/


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: Help me restore to default forumotion domain, please !

Post by xuanduc on July 16th 2012, 10:39 am

Sorry, i've lost my information to access http://www.forumotion.com/en/utils/
If my domain has reset to original. Or my forum can access by the original domain. So every problem seem OK.

Can you set my forum using original domain a3k43.withme.us?
(this time it auto redirect to custom domain a3k43.net - i can not view).

xuanduc
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Solved Re: Help me restore to default forumotion domain, please !

Post by xuanduc on July 16th 2012, 2:46 pm

Can you help me how to access my forum by original domain a3k43.withme.us replace for custom domain a3k43.net, please!!!

xuanduc
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Solved Re: Help me restore to default forumotion domain, please !

Post by Shadow on July 16th 2012, 2:49 pm

Hello,

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

You didn't purchase your personalized domain name trough Forumotion ?
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Solved Re: Help me restore to default forumotion domain, please !

Post by xuanduc on July 16th 2012, 3:46 pm

Sorry for my omissions.
My personalized domain name didn't purchase from Forumotion.
I can't access both the original address and personalized domain.
Hope to receive your feedback !
Thanks !

xuanduc
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Solved Re: Help me restore to default forumotion domain, please !

Post by Shadow on July 17th 2012, 4:26 pm

Hello,

You'll need to see the configuration of your domain name.

I've forwarded your issue to our techs anyway, but I think it's related to your redirection.

Thank you Wink


No help without your forum url
No support via private message


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Solved Re: Help me restore to default forumotion domain, please !

Post by xuanduc on July 17th 2012, 5:59 pm

Hi,

I could not configure my domain from domain-services because it was deactivated for a long times.

Can you disconnect the redirection between my forum and personalize domain (a3k43.net), , redirect original domain for default adress (a3k43.withme.us // a3k43.clubme.net) ?

Thanks !

xuanduc
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Solved Re: Help me restore to default forumotion domain, please !

Post by The Godfather on July 18th 2012, 9:37 am

Hello,

The real base URL is a3k43.clubme.net .

Effectively, there were a problem with it on our side Wink

It's fixed now, thank you Smile
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Solved Re: Help me restore to default forumotion domain, please !

Post by xuanduc on July 18th 2012, 11:08 am

Nice !!!!
It's working again.
Thank you very much !

xuanduc
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Solved Re: Help me restore to default forumotion domain, please !

Post by Shadow on July 18th 2012, 11:17 am

Topic Solved & Locked
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