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My members can't connect

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Solved My members can't connect

Post by Scorpi94 on Sun Aug 19, 2012 11:37 am

I'm using BB2 aaaaand.. my members can't connect. It says something like "This Page Doesn't Exist" or something like that. Does anybody know a way to fix it? scratch Is the problem in Java scripts or the CSS codes? study Thanks a lot in advance! Hello


Last edited by Scorpi94 on Thu Aug 23, 2012 6:29 am; edited 1 time in total
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Solved Re: My members can't connect

Post by Jophy on Sun Aug 19, 2012 11:12 pm

Hello,

Please provide a link to your forum. Thank you.
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Solved Re: My members can't connect

Post by Scorpi94 on Mon Aug 20, 2012 4:58 am

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Solved Re: My members can't connect

Post by Sanket on Mon Aug 20, 2012 5:01 am

Its opening fine for me, when do they get such a error like on a specific page or something?
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Solved Re: My members can't connect

Post by Scorpi94 on Mon Aug 20, 2012 5:53 am

When they want to open the main page.. It's strange, because I use Chrome and when they told me they can't open the page, I use IE and the problem appeared to me too. Then I copied the link from Chrome, paste it and it worked. That was very strange, indeed! blackeye
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Solved Re: My members can't connect

Post by Shadow on Mon Aug 20, 2012 10:55 am

Hello,

Really weird.
Maybe they haven't well entered the URL of the forum ?

It loads fine for me.


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Solved Re: My members can't connect

Post by Scorpi94 on Mon Aug 20, 2012 2:21 pm

I don't know how can this happen blackeye I mean I give them the copy of the page link I'm in.. it's weird, because I have 2 members except me and they both have problems with forum connection.. Neutral And they still can't connect. I'm an administrator of 4 forums and this is my first time I face that kind of problem.. mwii
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Solved Re: My members can't connect

Post by Shadow on Tue Aug 21, 2012 3:25 am

Is this possible to have a screenshot of the error page they get ?

What are their ISP ?


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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 8:28 am

@Scorpi94 wrote:I really don't know their ISP. About the screenshot - I'll ask them to make Smile

PS! Thanks for the support! Hello


Edit: Here's the photo by ~Annie May Hello


It looks like a standard Google (Chrome) Message it can't find the wanted page.. blackeye
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 8:34 am

I believe its a chrome related issue, has happened with me too.
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 8:42 am

Actually I have the same problem when I tried using IE for my forum and it gave me a blank page or something.. I'm sorry but I can't provide a screenshot, because it doesn't show this kind of problem anymore Rolling Eyes
So.. is there any chance of making it up - I mean ~Annie May didn't have any problems in the beginning - and I was wondering is it because of the player on top of the page or some code I made a mistake in.. Any suggestions?

PS! I haven't tried Mozilla, but ~Annie May did and it said it is the same - I mean blank page or a Mozilla message. If the only opportunity is to make the forum again.. well I can try Mr. Green
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 8:45 am

Honestly, i don't have a clue why chrome does it. I am 100% sure though that if your user uses firefox, this problem won't occur at all.
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 9:01 am

Well, maybe this problem occures even using Mozilla Rolling Eyes Actually I've never met this problem on my page although I use Chrome blackeye
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 9:03 am

I really can't confirm on it.
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 9:15 am

Well, ~Annie May tried Mozilla and the problem stays the same. It's not a big deal if it's for only one member, but my 2nd (and last) member appears to have the same problem.. which is weird blackeye
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 9:16 am

Thats really weird, ask the user if she could access the site using anonymouse.org?
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 9:20 am

Thanks Sanket, I'll ask her Smile As for Leeloo question..

Leeloo wrote:What are their ISP ?

.. I asked her, she uses router Hello
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 9:23 am

More of like Internet Service Provider.
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 9:24 am

Maybe.. but her connection is perfect in the other forum she uses Smile
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 9:28 am

Just ask about the anonymouse.org, we will see what happens.
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 9:45 am

Here's the result

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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 9:48 am

By any chance you banned her IP address?
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 9:53 am

What? How? Why? Sorry, too many questions Lol I mean how can I check this out?
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Solved Re: My members can't connect

Post by Sanket on Wed Aug 22, 2012 9:55 am

Users & groups>Ban Control
Check if that user is banned in any way.
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Solved Re: My members can't connect

Post by Scorpi94 on Wed Aug 22, 2012 10:03 am

Oh, yeah.. I forget about this option

Nope.. I haven't done this to anybody (yet) blackeye
It's getting hareder to solve, indeed!


Edit: My problem is SOLVED! I used the forum utilities to give ~Annie May direct link to the admin panel and it worked! Rolling Eyes Thank you so much for your support, guys! Cheers! Hello
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Solved Re: My members can't connect

Post by SLGray on Fri Aug 24, 2012 1:46 am

Topic Solved & Locked


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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