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New members can't register, says email invalid

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New members can't register, says email invalid

Post by CARTOONISTS on September 13th 2012, 8:07 pm

I have a very eminent person wanting to join my forum

http://www.cartoonist-forum.com/

and it's sods law that the forum won't accept his email details. I also tried to register on his behalf (with his details) and was unsuccessful. Says his email is invalid. So he used another email and the result was the same so I think it's a problem with the forum.

His email ends in @snet.net

Please can someone look into this for me?

Many thanks

Leah

ps. I have since tried to register an aol.com email and it went through fine so problem is with the email extension which may be being rejected by the anti-spam filter. Can anything be done about this?


Last edited by CARTOONISTS on September 13th 2012, 8:53 pm; edited 2 times in total (Reason for editing : new info added)

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Re: New members can't register, says email invalid

Post by Asriel on September 13th 2012, 8:28 pm

Try this...

Set the automatic activation for users.

ACP>Users and Groups>User Options>New accounts activation> Automatic>Save

Then, your eminent person can register with a fake e-mail, and then login. Worth the try.

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Re: New members can't register, says email invalid

Post by CARTOONISTS on September 13th 2012, 8:29 pm

Activation is already set to automatic



Last edited by CARTOONISTS on September 13th 2012, 8:38 pm; edited 1 time in total (Reason for editing : adding screen shot of error message)

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Re: New members can't register, says email invalid

Post by t3d on September 14th 2012, 4:41 pm

Hi

I think you are right about the anti-spam filter. There is some kind of blacklist for emails so you have to PM Leeloo (Administrator) about the problem, she seems to be able fix this issue . You can read more about it in this thread: http://help.forumotion.com/t106305-registration-email-error-sorry-but-this-e-mail-address-is-invalid

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Re: New members can't register, says email invalid

Post by CARTOONISTS on September 14th 2012, 4:53 pm

@t3d wrote:Hi

I think you are right about the anti-spam filter. There is some kind of blacklist for emails so you have to PM Leeloo (Administrator) about the problem, she seems to be able fix this issue . You can read more about it in this thread: http://help.forumotion.com/t106305-registration-email-error-sorry-but-this-e-mail-address-is-invalid

Thank you, I have now done that. Fingers crossed this can be sorted before this particular member decides to bail out.

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Re: New members can't register, says email invalid

Post by Sanket on September 14th 2012, 8:38 pm

Solved?

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Re: New members can't register, says email invalid

Post by CARTOONISTS on September 14th 2012, 8:51 pm

not as far as I know? I shall try to register that member again and let you know Smile

Edit:

No still saying email is invalid

has anyone looked into this yet do you know?


Last edited by CARTOONISTS on September 14th 2012, 8:53 pm; edited 1 time in total (Reason for editing : updated)

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Re: New members can't register, says email invalid

Post by Sanket on September 14th 2012, 8:56 pm

Okay, let us know. Thanks.

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Re: New members can't register, says email invalid

Post by CARTOONISTS on September 15th 2012, 11:07 am

@Sanket wrote:Okay, let us know. Thanks.

I did already.. Smile It's not working

has anyone looked into this yet? I haven't had a reply to my pm.

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Re: New members can't register, says email invalid

Post by Jophy on September 15th 2012, 11:16 am

Hi,

Did you PM Leeloo (admin) the e-mail with the issue?

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