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forgot password never works

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forgot password never works

Post by myforum on September 16th 2012, 11:04 pm

Just wanted to bring up an issue and see if anyone else heard about this.

Whenever my users on the forum try to use the forgot password feature.
It will email them the the new pass and user name and when they try to log in it still wont work.

The only way to fix it is to go manually to their acct re-set the pass from the admin control and email it to them.

Why is it doing that?
Is there some kind of a time frame they have to wait so the servers update or something?

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Re: forgot password never works

Post by AlexisLightning on September 17th 2012, 8:53 am

having the same issue

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Re: forgot password never works

Post by Sanket on September 17th 2012, 6:29 pm

I believe it doesn't work as intended.

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Re: forgot password never works

Post by AlexisLightning on September 17th 2012, 9:50 pm

Well you see Sanket, i forgot my password to my forums in addition to editing tools since its the same. I sent a pm to Jophy so hopefully my issue will be resolved.

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Re: forgot password never works

Post by myforum on September 18th 2012, 1:56 am

@Sanket wrote:I believe it doesn't work as intended.

Why would "forgot my password" wont work for my users?
So what's the point of having it?

And if we don't have it. we need it. because everytime they forget the password they need to be able to re-set it on their own. ?

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Re: forgot password never works

Post by AlexisLightning on September 18th 2012, 3:23 am

I know its super dumb, i cant even contact an admin for help. Sanket disabled pm, Josphy seems not be online for over a day and the third admin wont allow to send pms in 7 days.

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Re: forgot password never works

Post by myforum on September 18th 2012, 3:27 am

Sorry to hear I hope they help you.
And hopefully someone can clear up why normal users on my forum can't use the "forgot my passowrd" feature.

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Re: forgot password never works

Post by AlexisLightning on September 18th 2012, 8:22 am

thnx, i dont even know why its so hard to get an admin to assist you.

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Re: forgot password never works

Post by Sanket on September 18th 2012, 9:36 am

AlexisLightning, I am sorry for the delay but all admins have a life too. I myself am not feeling alright since the past few days & wasn't in a state to reply to PM's so i had closed them.

Jophy, will get back to you when he reads your PM. We can't be here 24 x 7. So please be patient.


myforum, i will ask Leeloo about the problem of the forgot the password. thing

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Re: forgot password never works

Post by Leviosa on September 18th 2012, 10:20 am

Hello,

That's weird... I've made some tests and didn't had any problem.

I need more info about the issue please, where are you all from ?
What doesn't work, the new password or the link in the email ?


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Re: forgot password never works

Post by AlexisLightning on September 19th 2012, 3:56 am

In simple terms i made a forum, i'm admin, i forgot my password and cannot access my account because admins cannot reset their own passwords. The hard part is its hard to contact anyone for help. I know people have a life, but sometimes people need something urgently as well as having waited over 3 days. As other members complained, why disable this function? Why cant admins reset their own passwords? This is where an issue is created.

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Re: forgot password never works

Post by Leviosa on September 19th 2012, 10:46 am

OK but I'm an admin and I'm here to help you now.

Can you please answer my questions ? I need to more about your issue.

Leeloo wrote:Hello,

That's weird... I've made some tests and didn't had any problem.

I need more info about the issue please, where are you all from ?
What doesn't work, the new password or the link in the email ?


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