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Member unable to post

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Solved Member unable to post

Post by Theo97 on October 8th 2012, 11:33 am

Greetings all :-)

I would really appreciate your aid please regarding the following:

One of the members ( http://warinthessaloniki.forumgreek.com/u5 ) in my forum ( http://warinthessaloniki.forumgreek.com/ ) contacted me saying he can't post and described his problem as follows (I am posting his own description in the event it should prove helpful in identifying the problem):

1st message (this message he sent me via PM on the forum)
"Hello! I can't seem to reply to any posts - there's no button or thingie to click on that says "reply" or whatever. I've been frozen out!

Giles"

2nd message (this message he sent me via Facebook - he can't apparently now access even pms)
"I can't even access PMs! It's like I'm not registered - total blank for anywhere where I can post or access PMs. Which is odd because I'm showing as a registered user and there's nowhere saying "log in" etc, so I must be registered. Really odd."

Please note that in the past he had managed to make two posts.

Also I have carefully gone over the user settings/permissions etc and he is shown both as an active member and with permissions to post etc.

I would greatly appreciate your help as he is a good mate and it's a shame having him unable to post with us.

Thank you for your time
best
Theo

Theo97
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Solved Re: Member unable to post

Post by Sanket on October 8th 2012, 11:35 am

First thing you can do is, change the password to his account & try logging into the account & check if everything is okay when you use it or not.

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Solved Re: Member unable to post

Post by Theo97 on October 8th 2012, 11:43 am

Dear Sanket,

Thank you for your kind reply. I did change his pass and logged in as Giles. I could post normally.

That is a clear indication it's not a problem on the forum's end.

Regardless is there anything I can suggest to help him? I already told him to clear his cache but that didn't help.

Once again thank you for your kind assistance.

Theo97
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Solved Re: Member unable to post

Post by Sanket on October 8th 2012, 11:48 am

The best way for you to ascertain the problem is to ask the user to make a screenshot of the area below the thread where the post reply button is situated for your forum.

Sanket
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Solved Re: Member unable to post

Post by Theo97 on October 8th 2012, 11:49 am

Thank you Sanket; I will do that.

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Solved Re: Member unable to post

Post by Sanket on October 8th 2012, 12:01 pm

Should i consider this solved? Or keep this thread open, until he provides you with the screenshot?

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Solved Re: Member unable to post

Post by Theo97 on October 8th 2012, 12:23 pm

He is at work at the moment Sanket so he will try to log in again once he gets home. If he can log in from home normally then it's clearly a problem with the firewall at work and there's nothing we can do on our side.

If on the other hand the problem persists then yes he will send me a screenshot so yes please leave this open for now.

I will post here with what happened anyways so that the topic can be closed.

Thank you
Theo

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Solved Re: Member unable to post

Post by Sanket on October 8th 2012, 12:26 pm

Okay, let us know.

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Solved Re: Member unable to post

Post by Theo97 on October 10th 2012, 12:01 am

Feel free to close this mate. It has been worked out. Thank you for your aid.

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Solved Re: Member unable to post

Post by Sanket on October 10th 2012, 7:04 am

Topic Solved & Locked

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