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Member can't access the full forum

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Solved Member can't access the full forum

Post by Hookah on October 30th 2012, 3:36 am

Hi, I've got a member who can't get into the forum. She logs in and this is what she sees-

It doesn't show any of the threads or anything. She's cleared her cache and cookies, restarted her computer, and tried 3 different browsers, and it's still doing the same thing. She can gain full access through her phone, but not on her desktop. Thank you so much in advance. Smile



Last edited by Hookah on October 30th 2012, 5:05 pm; edited 1 time in total

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Solved Re: Member can't access the full forum

Post by Jophy on October 30th 2012, 4:18 am

Hello,

Did you check if that member is banned?

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Solved Re: Member can't access the full forum

Post by Hookah on October 30th 2012, 4:54 am

Yes I checked and she's not banned. She is able to log in on her mobile but not on her computer.

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Solved Re: Member can't access the full forum

Post by Jophy on October 30th 2012, 4:57 am

Is it that only member? Are others experiencing this too?
Also, is it only when accessing forums and she's not able to see forums or also when viewing the index?

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Solved Re: Member can't access the full forum

Post by Hookah on October 30th 2012, 4:59 am

Yes she is the only member experiencing this issue. She can see the banner and the side bar of the forum and that is all. There are no pages for her to view, it is just blank.

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Solved Re: Member can't access the full forum

Post by Jophy on October 30th 2012, 5:11 am

I'll forward the problem to our pro administrator.

Please post your forum's link as well. Thanks. Smile

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Solved Re: Member can't access the full forum

Post by Hookah on October 30th 2012, 5:12 am

Okay thank you very much. The link to my forum is http://www.pimpinpspers.com/

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Solved Re: Member can't access the full forum

Post by Jophy on October 30th 2012, 5:18 am

May I ask if the member accessed the forum via phone or desktop based on the image you provided?

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Solved Re: Member can't access the full forum

Post by Hookah on October 30th 2012, 5:18 am

That was through her desktop. Smile

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Solved Re: Member can't access the full forum

Post by Leviosa on October 30th 2012, 9:45 am

Hello,

What's her browser ?

Does she tried clearing her cache and cookies ?


No help without your forum url
No support via private message



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Solved Re: Member can't access the full forum

Post by Hookah on October 30th 2012, 2:27 pm

Yes she cleared her cache and cookies, tried Firefox, Safari, Google Chrome, and IE. They are all doing the same thing. She also tried restarting her computer and contacting her isp provider.

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Solved Re: Member can't access the full forum

Post by Leviosa on October 30th 2012, 2:36 pm

Please provide the link to your forum and her username on it by PM Smile


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Solved Re: Member can't access the full forum

Post by Jophy on October 31st 2012, 10:22 am

Hi,

Is it solved? Smile

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Solved Re: Member can't access the full forum

Post by Leviosa on October 31st 2012, 3:08 pm

Solved via PM
Topic Solved & Locked

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