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User could not login

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Solved User could not login

Post by VS on October 30th 2012, 3:51 pm

Hi,
One user is complaining that he could not login to my forum and he believes that his user_id has been hijacked. Can you help me in restoring his password. I can pm my site link and his userid. Please let me know. If this issue has already been addressed, please give me the pointers on how to solve it. Thanks a lot for your help!

VS
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Solved Re: User could not login

Post by Leviosa on October 30th 2012, 3:58 pm

Hello,

We need more details about the issue. Smile
What's the exact error message he gets and at which step ?

If possible, we need a screenshot.


No help without your forum url
No support via private message



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Solved Re: User could not login

Post by VS on October 30th 2012, 4:08 pm

Thanks Leeloo for your quick response. I have asked the user for details. I will reply you as soon as possible. Thank you so much!

VS
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Solved Re: User could not login

Post by VS on October 30th 2012, 5:33 pm

I asked the user to clear the cache and restart the machine to see if it works. Good that it worked for him. Sorry to trouble you, please delete this thread, if redundant.

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Solved Re: User could not login

Post by SLGray on October 30th 2012, 5:36 pm

Topic Solved & Locked

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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