User could not login
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User could not login
Hi,
One user is complaining that he could not login to my forum and he believes that his user_id has been hijacked. Can you help me in restoring his password. I can pm my site link and his userid. Please let me know. If this issue has already been addressed, please give me the pointers on how to solve it. Thanks a lot for your help!
One user is complaining that he could not login to my forum and he believes that his user_id has been hijacked. Can you help me in restoring his password. I can pm my site link and his userid. Please let me know. If this issue has already been addressed, please give me the pointers on how to solve it. Thanks a lot for your help!
VS- New Member
- Posts : 22
Reputation : 1
Language : English
Re: User could not login
Hello,
We need more details about the issue.
What's the exact error message he gets and at which step ?
If possible, we need a screenshot.
We need more details about the issue.
What's the exact error message he gets and at which step ?
If possible, we need a screenshot.
Shadow- Manager
- Posts : 16217
Reputation : 1831
Language : French, English
Re: User could not login
Thanks Leeloo for your quick response. I have asked the user for details. I will reply you as soon as possible. Thank you so much!
VS- New Member
- Posts : 22
Reputation : 1
Language : English
Re: User could not login
I asked the user to clear the cache and restart the machine to see if it works. Good that it worked for him. Sorry to trouble you, please delete this thread, if redundant.
VS- New Member
- Posts : 22
Reputation : 1
Language : English
Re: User could not login
Topic Solved & Locked |
Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead! |
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