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Members having log in problems on IE8

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In progress Members having log in problems on IE8

Post by Nathan_jones2002 on November 8th 2012, 9:54 pm

Hi,

I am admin on www.vxrgroup.com,

A few members have complained that they are struggling logging in when using Internet explorer 8.

When the click log in, they are getting the error message "the tab has been recovered" then a message saying "website restore error"

Does anyone know why or have a fix for this...

Thanks,

Nathan

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In progress Re: Members having log in problems on IE8

Post by Sanket on November 9th 2012, 7:43 am

Can't really say, did you try it as well?

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In progress Re: Members having log in problems on IE8

Post by Nathan_jones2002 on November 9th 2012, 9:28 am

I haven't tried myself as I do the majority of my forum stuff from my iPad which uses safari with no problems...

There has been multiple members who have said they can't log on using IE though... If they change to google chrome the site works fine.

I just hope it doesn't put potential members off returning to the forum if they have logging in issues.

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In progress Re: Members having log in problems on IE8

Post by Jophy on November 9th 2012, 2:04 pm

Hello,

Try advising them to re-install the browser and see if it will fix the problem, also, if the problem still persists, ask them to give you a screenshot and post it here of the error messages they're receiving so we can report it. Thanks.

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