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Restored forum but cannot log in

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In progress Restored forum but cannot log in

Post by dancegirl84 on November 16th 2012, 9:25 pm

http://flapado.forumotion.co.uk/


Hi,

I recently restored my forum and then tried to log in using my Admin profile and password and it did not recognize me. Help!

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In progress Re: Restored forum but cannot log in

Post by SLGray on November 16th 2012, 9:41 pm



When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 16th 2012, 11:21 pm

I had, but I never lost my password.

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In progress Re: Restored forum but cannot log in

Post by SLGray on November 17th 2012, 2:45 am

So you can log in now?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.


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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 17th 2012, 11:24 am

slg wrote:So you can log in now?



No, when the forum was restored it said something about my userid being synchronized (Not sure with what).

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In progress Re: Restored forum but cannot log in

Post by Jophy on November 17th 2012, 12:11 pm

Hello,

Can you log in to the utilities/tools but not int the forums? If that's the case, you should a request to Sanket or kirk with this form:
I can log into my forum, but my password doesn't work for the founder tools:

Title of PM: Password update
Message:
Code:

[b]Forum address:[/b]
[b]Creation email:[/b]

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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 17th 2012, 11:24 pm

I can log in to the tools/utils but not the forum....already PM'd Kirk yesterday.

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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 19th 2012, 9:22 pm

Still haven't heard anything and still cannot log into my forum. :/

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In progress Re: Restored forum but cannot log in

Post by Kaizer Lee on November 19th 2012, 9:26 pm

Try pming an admin about it like Leloo or something.

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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 19th 2012, 10:54 pm

@dancegirl84 wrote:I can log in to the tools/utils but not the forum....already PM'd Kirk yesterday.


I have... but no reply.

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In progress Re: Restored forum but cannot log in

Post by APE on November 19th 2012, 11:57 pm

Hi you should only pm one member of staff as your account will be reset more then one time by each of the staff you have pm'ed.

Leeloo is only in the office on office hrs and the next time she will be online will be tomorrow "Tuesday" morning as she is in France her office time is about 9am til 4:30 - 5pm

Please hold on for her to come on line and if the other staff member comes on line he will deal with it as asked.

The rules on getting a admin password reset do say only pm one member of the staff listed on this thread >> http://help.forumotion.com/t93821-lost-founder-s-password

I would ask you to hold out for a little longer for a reply.

Ape

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In progress Re: Restored forum but cannot log in

Post by Leviosa on November 20th 2012, 9:48 am

Hello,

I didn't received any PM from you. Smile


No help without your forum url
No support via private message



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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 20th 2012, 1:09 pm

I PM'd Kirk who replied saying that I should try and log in to the Admin panel via the utils. I tried this but could not (I PM'd Kirk back), I was too scared to PM anyone else as you are a bit hot on such things. So I was waiting for Kirk.

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In progress Re: Restored forum but cannot log in

Post by Leviosa on November 20th 2012, 3:46 pm

Please send it to me as I'm online Wink

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In progress Re: Restored forum but cannot log in

Post by dancegirl84 on November 21st 2012, 9:24 am

Well I have been waiting for 5 days now and still nobody from Forumotion has helped. What lousy support Confused

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In progress Re: Restored forum but cannot log in

Post by Leviosa on November 21st 2012, 10:12 am

5 different persons, included 3 staff members have answered you until now Smile
I've sent you a new password also, 10 minutes ago.

You need to be patient, everyone here is doing his best to know what's your problem and to provide an efficient support.

Thank you !

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