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Chat box problem, please help!

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Solved Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:04 am

On my forum (http://baseofarts.forumotion.com), the chatbox is visible, but you cant see any posts or names or anything. It just says Chatbox, Refresh, Archive, and Login at the top. You can type stuff, but nothing shows up.

Here's what it looks like: http://prntscr.com/kb3a2

Can an admin or someone please fix this without messing up my forum theme? It would be greatly appreciated Very Happy

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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:08 am

Did you try clearing your cache?

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:09 am

From my history? Or from the forum. I don't know how to clear Cache from the forum.

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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:11 am

From your browser.

Click on the tool thingy and then under the hood, you'll see clear browsing data and delete your cache and cookies.

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:12 am

Just tried that, didn't work Sad

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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:13 am

http://help.forumotion.com/search?search_keywords=chat+box Please try if you can see any problem related to your chat box problem in those topics.

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:17 am

Nope, nothing there :/

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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:18 am

Right... did you see a post by Sanket stating it's got a problem with your theme...?

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:19 am

Where's that post?

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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:24 am


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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:26 am

Tried adding in that CSS he posted, but still nothing.

http://baseofarts.forumotion.com - mind signing up and telling me if it's working for you?

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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:29 am

Right, it's being a problem with mine too. Did you check your chat box's css? or the template? I can't really help you much from here apart from telling you to check on your codes and check your javascripts since I've got little experience with punBB

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 10:35 am

I'm not too good with coding. My CSS has nothing about the chatbox, just for my theme.


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Solved Re: Chat box problem, please help!

Post by Kaizer Lee on November 22nd 2012, 10:37 am

Bumping for his behalf.

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Solved Re: Chat box problem, please help!

Post by Sanket on November 22nd 2012, 12:31 pm

Frances Kaizer wrote:Bumping for his behalf.
Please do not bump threads for anyone. Thanks.

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 6:55 pm

Sanket, can you help me with my problem?

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Solved Re: Chat box problem, please help!

Post by Sanket on November 22nd 2012, 6:59 pm

Do you have a test account?

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Solved Re: Chat box problem, please help!

Post by ProphecyCSS on November 22nd 2012, 7:03 pm

Seems to me that you have added a javascript code disabling your chatbox or when you added the theme somewhere in the CSS coding it confused your chatbox so what i consider is going through everything which will take a lot of time and find the error or just getting a new chatbox like XAT chat there are many more out there and disabling that one until someone comes along and helps you, ill try to find an answer to your problems

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 22nd 2012, 7:09 pm

Thanks. Is there anything in sp[ecific I should look for in my CSS (for the chat)?

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 24th 2012, 8:22 am

@Sanket wrote:Do you have a test account?

*Sorry for the double post, but:

Test account:

Username: TEST
Password: brokenchat

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Solved Re: Chat box problem, please help!

Post by Sanket on November 24th 2012, 8:26 am

You have messed up with your templates. Delete your published templates & check?

Check this preview of your forum with a phpbb3 skin.
http://baseofarts.forumotion.com/?theme_id=100015

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 24th 2012, 8:29 am

The problem is that I really like my skin/theme and I'm not sure if I'll be able to restore it even if I save it and upload it later.

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Solved Re: Chat box problem, please help!

Post by Sanket on November 24th 2012, 8:31 am

Well thats for you to decide. Whatever edits you have done in the templates is messing up the chatbox in my opinion. Save your edited templates in a word file. Remove the ones related to that index page & then check.

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 24th 2012, 8:34 am

Sorry, where do I get to the templates. Do you mean the HTML and JavaScript? Or my CSS?

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Solved Re: Chat box problem, please help!

Post by Sanket on November 24th 2012, 8:38 am

You did not edit this? Is this skin available on hitskin.com ?

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 24th 2012, 8:39 am

No, I only worked on the designs on the forum. A friend of mine coded it (don't really talk to him a lot anymore because he's busy with other things).

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Solved Re: Chat box problem, please help!

Post by Sanket on November 24th 2012, 8:43 am

Thats a problem then, you won't be able to find the bug really then if you are not the one who edited the templates.
I would suggest you to install a fresh skin from hitskin.com

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 24th 2012, 8:47 am

Would it be possible to use this EXACT theme on phpBB2? Chat seems to be working on phpbb2 forums.

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Solved Re: Chat box problem, please help!

Post by Sanket on November 24th 2012, 8:49 am

Nopes, changing the version via the admin panel messes up the original look of the skin.

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Solved Re: Chat box problem, please help!

Post by RoRoArts on November 24th 2012, 8:52 am

*Sigh*. I guess I'll have to deal with not having a chatbox. Like I said, I really don't want to change this theme/skin because it looks really nice and clean. Thanks for your help Sanket.

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